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Customer Success Agent (Latin America candidates ONLY)
Vendoo is seeking a Customer Success Agent who is responsible for developing customer relationships and playing a crucial role in promoting retention and loyalty.
Why Vendoo?
1. We are an inclusive company that allows anyone to manage their own business regardless of their race, age, disability, color, or religion.
2. We provide an opportunity to everyone who needs a job by becoming a reseller using our application.3. We fight climate change and reduce clothing waste by promoting reselling and being the #1 tool for resellers.4. We give hope to people who can't find have a job to manage their own business with our application.What do we offer?
* Pay in USD through Deel.
* Fully remote.* Yearly Team retreats.* 30 days PTO per year.* 100% Health Insurance coverage and 50% for dependents.* $500 yearly for educational content.* $500 yearly for home office equipment.* Yearly Bonus (subject to the company’s performance). * 12 weeks paid maternal leave.* 8 weeks paid paternal leave.- 4 weeks full-time off and 4 weeks part-time off.Responsibilities
* Identify customer needs, respond to customer queries, and collaborate with internal departments.
* Identifying customer needs and taking proactive steps to maintain positive experiences.* Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.* Knowing our products inside and out so that you can answer questions.* Responding promptly to customer inquiries.* Keeping records of customer interactions, transactions, comments, and complaints.* Clearly articulate Vendoo’s value in a way that resonates with the industry, and drives our product adoption and advocacy.* Mastery of the software and full understanding of all aspects of online reselling.* Work cross-functionally with Product, Growth, and Support team members to foster a strong sense of community and information sharing.* Respond back to all incoming user messages in a timely manner.* Assist other team members when needed with user’s complaint queries.* Provide video call support to help answer user issues.Requirements
* A lot of proactivity and good communication with all team members.
* Experience with reselling and understanding of how items are sold/purchased online.* Experience with Intercom and online customer support.* Comfortable in getting on one-on-one video calls and group video calls to explain the software and assist with any questions.* Great with working in a team and being able to communicate effectively.* Reside/Be located in Latin America* Be open to follow the schedule* Afternoon Shift (From 14:00-22:00 EST) * Wednesday to Sunday or Saturday to Wednesday (TBD)About us
Vendoo is an online cross-posting platform created for resellers. We help them manage their e-commerce business on multiple marketplaces like eBay, Poshmark, Mercari, etc. With the software we have developed, we empower and help resellers save time, grow and learn more about their business.
Our recent milestones include:
* Aug 2023, Vendoo B2B Enterprise Program Launch
* Apr 2022, Launched our Mobile app public beta* Mar 2022, Graduated from Y Combinator W22* Mar 2022, 25 million listings created* Jun 2021, 10 million listings created* Dec 2020, 5 million listings created* May 2020, Became Profitable* Mar 2020, 1 million listings created* Jan 2020, Launched Vendoo to the public with paid subscriptions* Jul 2019, Launched our public beta softwareOur vision is to be the #1 reselling tool in the world. We are creating software that will allow resellers to run their business more efficiently by providing convenience at every step of the process, from sourcing inventory to shipping orders.
Learn more about us at:
2. Instagram3. LinkedIn4. YouTube",