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Customer Care Analyst
Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers. Retain voluntary disconnects. Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances. Consult with and research customer concerns; explain billing charges and credits. Process paperwork for disconnects on customer accounts classified as non-collectable. Schedule appointments to retrieve converters from disconnected customers
- Communicate with Customers and appropriate departments that will aid in resolving customer issue
- Gather Data Related to Complaints
- Propose Solutions
- Negotiate with Customers
- Provide Reports to Supervisors
- Coordination of projects in accordance with company policies and procedures.
- Preparation of cost proposals.
- Ensure consistent administration of assigned contracts with contract clauses and requirements.
- Prepare and submit responses to proposals.
- Onboarding and welcoming new clients – providing support.
- Initiate outbound calls to customers and haulers to proactively manage incidents and requests
- Assessment of survey’s for customers experiences
- Coordination of projects in accordance with company policies and procedures.
- Preparation of cost proposals.
- Ensure consistent administration of assigned contracts with contract clauses and requirements.
- Prepare and submit responses to proposals.
- Onboarding and welcoming new clients – providing support.
Benefits
At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.
