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Elevar is used daily by thousands of Shopify brands like Rothys, Vuori, and Thrive Causemetics to help ensure they have an accurate data foundation they can trust and scale their business with. We simplify the complex world of tagging and event tracking.
A Senior Data Analyst at Elevar is our guiding light for ensuring Elevar is adapting to changes in the world of tracking and analytics like iOS14, GA4, and server side!
Analysts' ideas and expertise are critical in our growth.
The person who fills this role would be a jack-of-all-trades data analyst. You will be responsible for onboarding enterprise customers onto Elevar's solutions, managing complex tracking implementations (such as headless PWAs), troubleshooting complex tracking issues, and managing a small pod with other analysts.
You must have experience with Google Analytics and Google Tag Manager and aren't afraid to get your hands dirty with tagging!
Why Work Here?
- We’re a young, ambitious company who prides ourselves on learning and solving complex challenges in the world of data collection
- You want to learn new skills and have a voice in our product roadmap
- Opportunity to have a big impact on our growth (we've more than 2x'd every year since 2019) and advanced your career (opportunities to grow vertically in your expertise or across other roles in company)
- Transparent and open organization
- Since you work so hard, no questions asked unlimited PTO for mental breaks and relaxation
- We promote a flexible work culture for everyone, including the option to pick the time that work best for you
Our Company Values
- Accountability: Being accountable to our customers, teammates, and ourselves is part of the core of Elevar.
- Detail Oriented: Careless mistakes and rushed oversight can be expensive. Measure twice, cut once.
- Positive Energy: We believe in making our work fun and being a lighthouse of positive energy for customers.
- Healthy Life: If health is exercising, reading, spending time with family, or traveling - make time for it. Unplug and recharge. Stay balanced.
- Keep it Real: We believe keeping it real is the best way to communicate. Express your feelings, respectfully.
- GSD: Our work is our pride. Getting stuff done is progress in the face of perfection.
What to Expect:
- 60% working with your own assigned customers from onboarding to activation and troubleshooting
- 20% expanding your tracking knowledge and learning new skills, and then implementing these solutions across customer accounts.
- 20% peer reviewing implementations from other team members
Requirements
You're Responsibilities Will Include..
- Own the relationship of an assigned client book of business, and be their primary point of contact and voice within Elevar.
- Onboarding and activate customers onto Elevar's tracking platform
- Build and maintain strong, long-lasting relationships with your customers by understanding their tracking goals and pain points in order to deliver solutions that help improve their business.
- Execute Google Analytics & GTM audits and implement recommended changes across client accounts.
- Act as an expert liaison for our customer support team for Google Analytics and GTM questions specific to our Shopify App.
- Provide backup support and assistance to other analysts and web analytics specialists
- Be ready and excited to learn and expand your knowledge in eCommerce data tracking. Elevar is on the cutting edge of tracking and a leading voice in the industry, and we are looking for someone who is eager to learn from our experienced team of analysts.
What You'll Need
- Self-motivated and proactive mindset.
- Google Tag Manager experience
- 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
- Exceptional multi-tasking and context-switching capabilities
- Strong collaboration and communication skills
- Measurement, reporting, and other data analytics skills
- The desire for committing, over-delivering, and following up with customers to make sure they’re successful
Benefits
What we offer
- Competitive salary & bonus
- $2,500 onboarding stipend for home office plus $1K per year home office annually
- 100% health, vision, dental coverage
- Unlimited vacation policy and flexible working hours - good work-life balance goes a long way.
- A hard-working and dedicated team that is fun to work with.
- Annual retreat (even if remote)
To ensure that you’ve read this entire application, please sneak the word ‘Elephant’ somewhere into your application or questions we ask you to complete. We can’t wait to meet you!
