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Who are we?
Resquared is a Y-Combinator company building the first marketing and sales platform for reaching local businesses. In our first year as a company, we graduated from YC, grew our revenue 10x, raised $3M, and scaled our team from 5 to 30.
What problem are we solving?
Selling to small businesses is incredibly painful — so much so that selling door-to-door is still common practice. With Resquared, any industry that sells to local businesses (commercial real estate, insurance, marketing agencies) can get access to an exclusive database of small businesses in their region and contact hundreds of businesses in just a few clicks.
Who are you?
You're an experienced customer success manager who is passionate about creating and fostering relationships and delivering value to clients. You have experience working with enterprise/strategic accounts in the past, and have a history of landing expansions. You love working independently and taking ownership of your book of business!
Responsibilities
* Own a book of Resquared customer accounts and take end to end ownership of their customer journey, including onboarding, ensuring adoption, ongoing training and relationship-building, and successful renewals.
* Create and grow strong relationships with clients to earn a trusted advisor role. Use a variety of engagement tactics to encourage communication from customers and elicit product use.* Develop customer advocacy in the form of testimonials, case studies, and referrals.* Maintain strong documentation practices. This includes post-call notes, customer feedback, bug reporting, and ideas for content.* Contribute to ongoing customer journey and team process improvements.* For this enterprise role, achieve a strong expansion rate (working together with sales) for current customer accounts.Required experience
* Minimum 2 years as a CSM (or very similar experience)
* Very strong relationship-building skills* Enterprise account experience (big logos) preferredCompensations and Benefits
* Unlimited PTO
* Fully remote team* Health insurance coverage* Monthly stipend for wellness and professional development",