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Outbound Customer Service Representative
WORK FROM HOME, UNITED STATES
SUPPORTNINJA CAREERS – CUSTOMER SUPPORT
FULL TIME
REMOTE
Salary: $16/hr
Work Schedule: TBD
Work Set Up: Remote
Type of Contract: Full Time Employment
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life as a Customer Service Representative look like?
- Completing and following up on call tasks via HubSpot.
- Communicating client’s programming and membership model.
- Fielding any questions and inquiries from prospective clients.
- Entering clear and concise call notes on all interactions.
- Forwarding any center specific questions to the corresponding team.
- Reviewing center training schedules to identify the correct times and team members to book potential clients with.
- Scheduling customers via text, email, and phone calls.
- Scheduling customer appointments in the proper location’s booking platform
- Calling former customers to invite them back
- Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Minimum 2 years of phone sales experience.
- Experience managing a lead database.
- Experience selling a service based product.
- Systems Experience: HubSpot, RingCentral & MindBody Online
- A passion and knowledge for soccer and sports.
- An inidual that is teachable, coachable, and a continuous learner.
- Professionalism within the workplace and a positive ambassador
- Excellent oral & written communication skills across a variety of teams and staff.
- Comfortable on multiple technological platforms.
$16 – $16 an hour
SupportNinja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.