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Senior Data Analyst

• Worldwide
• Remote OK
• Full-Time
• Remote

We’re growing! Don’t miss the opportunity to be part of our global team as our Senior Data Analyst (Product)

About Us

At iVisa we believe that traveling should be simple. That’s why over 1.2 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

Why iVisa?

• Collaborative, friendly, and erse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As a Senior Data Analyst, you’ll be responsible for:

• Understand each of the PM’s business needs identify opportunities for analysis and provide insights to inform their decision-making.
• Translate Product team members’ questions into KPIs that can be measured by tracking user interactions on our website and within our mobile applications, customer interactions with our customer service agents, and orders sales data, among others. Collaborate with product managers and designers to define key performance indicators (KPIs) and metrics for evaluating product features and improvements.
• Provide clear recommendations to technical and non-technical stakeholders.
• Generate insights by analyzing the product and customer behavior, tracking the customer journey, and monitoring the conversion funnel.
• Manage stakeholder expectations and ensure alignment with business goals.
• Interpret A/B test results to evaluate the impact of product changes and feature releases.
• Create and maintain reports, dashboards, and visualizations to communicate data findings effectively to stakeholders.
• Ensure delivery of regular reports on time and without error.
• Manage Web and App Analytics tools implementation such as Google Analytics, Firebase, Adjust, Convert, CrazyEgg, among others (configuring, optimizing, and analyzing these tools)
• Ensure data accuracy and reliability by implementing data validation processes and monitoring data pipelines.
• Document analysis methodologies, data sources, and findings to contribute to the knowledge repository of the team.
• Implement and enforce data governance best practices.
• Work closely with engineering, product managers, marketing, and customer support teams to identify opportunities for improvement and drive initiatives that enhance the user experience.
• Provide guidance and mentorship to junior data analysts within the team, sharing knowledge, and best practices, and fostering their professional growth.
• Stay up-to-date with industry best practices and emerging trends in data analysis and product management.

What will make us choose you?

• Bachelor’s or Master’s degree in a relevant field such as Data Science, Statistics, Economics, Computer Science or related disciplines
• Proven experience as a senior data analyst, with at least 4 years in a product-focused role
• Proficiency in SQL for data analysis
• 5+ years of experience in web analytics and app analytics, tracking, and data analysis (ideally at least 2 years in a scale-up environment).
• 2+ years of experience as a team leader
• 3+ years experience with Tableau Desktop, Power BI and/or Data Studio.
• 4+ years of experience working with Google Analytics.
• Detail-oriented and resolutive person, self-starter, and team player.
• Fluent in English. Be able to communicate insights and recommendations to native English speakers.
• Experience supporting team members with resolving technical blockages and definitions as well as coaching to develop team members’ skills.
• Experience with project management is a plus
• Excellent communication skills, with the ability to translate complex data findings into actionable insights
• Strong problem-solving skills and a keen attention to detail
• Ability to work collaboratively in a cross-functional team environment
• Excellent communication and collaboration skills to effectively engage with team members, share information, and contribute to a cohesive and productive virtual work environment.
• Ability to work collaboratively in a cross-functional team environment

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.