One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
Service Administration Specialist
locations USA-REMOTE
time type Full time
job requisition id 861693
Service Administration Specialist
Job Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
Kimberly-Clark’s Global Business Services (GBS) operates across 5 sites with 1000+ employees globally. Business functions/processes within the GBS scope include Record-to-Report, Purchase-to-Pay, Order-to-Cash, Treasury Operations, FP&A Operations COE, Master Data Management, Real Estate and Facilities Management. GBS is focused on developing its business partnership capabilities through expanding service offerings for the business across core and enabling services and enhancing partner experience; with the intent to deliver cost savings to the enterprise by reducing complexity, delivering services more efficiently and effectively, and freeing up capacity to enable business teams to focus on growing our business profitably.
Role Accountabilities:
This role takes work direction from the Associate Director, GBS Operational Excellence and is responsible to support the creation, enhancement or maintenance of the GBS Service Management processes, content, capabilities and governance with specific focus on GBS Operational Excellence.
The role works closely with the leaders across GBS including the Transformation Services team, GBS Extended Leadership Team, Regional Process Leaders, Change & Communication Hub and Operational Excellence Teams – with specific direction from the Associate Director of Operational Excellence and/or Service Management Analyst
- Support the creation, enhancement, or maintenance associated with the GBS service catalogs, tools, and repositories
- Track and/or report Op Ex initiatives
- Provide periodic support to onboard / train new GBS leaders and/or 3rd party partner resources
- Embrace new technologies, tools, application and know-how as needed for GBS
- Support ad-hoc assignments across the GBS TOPS Team (Transformation Services, Operational Excellence, Process, and Strategy
- Support the preparation of the four GBS regional Business Continuity Plans
- Verification and documentation of data for BCP updates
- Work closely with the GBS BCP leader to establish on-going update processes
- Administrative Lead
- Centralize the review of and grant access, as applicable, to GBS systems (Celonis, IDM asks, etc) – a new service offering for the broader GBS Team
- Prepare or proof Op Ex presentations (monthly reporting for our leadership ppts, presentations completed for new project / intake discussions)
About Us
At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
To succeed in this role, you will need the following qualifications:
- 3+ years’ experience in administrative management, customer experience management and/or customer experience related data/content management
- Advanced skills in MS-Excel, MS-PowerPoint, SharePoint, PowerBI (preferred)
- Excellent oral and written communication
Total Benefits
For a complete overview, see www.mykcbenefits.com
Veterans and members of the Reserve and Guard are highly encouraged to apply.
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the erse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 for assistance. You must include the six digit Job # with your request. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
#LI-Remote
USA Grade 15 non-exempt
Primary Location USA-REMOTE
Additional Locations
Worker Type Employee
Worker Sub-Type Regular
Time Type Full time