One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
At Augmenta, we’re on the mission of changing Agriculture by “smartly” automating the most critical agricultural operations, driving down costs, and improving crop performance.
Augmenta is a deep-tech company serving farmers and agricultural service providers with both intuitive and actionable solutions. Our company is the first in the sector globally, combining reliability with scalability. The technology is based on edge computing, multispectral computer vision, and AI to achieve an accurate perception of the farming environment (e.g. the canopy health) and automate tasks, such as fertilizer application. Our state-of-the-art machine learning tech and carefully designed hardware operate in real-time and the system "learns" the more it's used by the farmer. A typical farmer can increase his yield up to 15%, reduce the number of chemical field inputs by up to 20% and increase the quality of his field's end-product by 15%.
We are a erse, agile, and cool team of top performers situated in different locations in Europe and the US. We care about each other, and our Culture & Values are immensely important to us. Trust is at the very heart of how we work; we have no fine print.
About our Values:- No fine print
- Ownership
- Open & courageous communication
- Servant leadership
- Farmer First
- Think big
About the Job:
A hybrid role, partial sales and partial product, the regional customer success manager’s main responsibility will be to establish and maintain a strong report with Augmenta’s customers and dealers and ensure that they have the best possible experience with Augment’s products and services. You will be involved in all aspects of the post-sales operations. Starting with assisting the sales team with customer/dealer installation and product demos. Then transitioning to being the dealer’s first point of contact for day-to-day support and questions. These questions will range from simple compatibility questions to complex agronomic questions. Finally, you will also be responsible for routine dealer check-ins that not only help maintain a strong relationship but also allows you to gain valuable dealer feedback that you will relay to the product team so that we can develop the best possible product.
As a customer success manager you will be expected to:
- Drive early success for new users by ensuring a positive start to their dealer journey through activities such as training, installation, setup, and early data validation.
- Become an expert in both Augmenta’s products and agricultural application technology
- Expertly communicate Augment’s erse offerings (Real-time VRA, Nitrogen, PGR, Harvest aide, and fungicide)
- As the dealer advocate, place outbound calls to dealers and customers to better understand their needs and provide internal feedback on how we can drive continuous improvement.
- Ensure customer engagement and retention by proactively guiding regular meetings, tracking accounts with churn risk, and working proactively to ensure contract renewal.
- Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals.
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
- Work closely with Sales, Product, Marketing, and Engineering teams to ensure we meet our customers’ needs.
- Willing to travel up to 50% of the time within the territory.
Requirements
About you:
First and foremost, we need everyone willing to join us to be a team player, good communicator, humble, and aligned with our culture and values. Now about the job-specific specs:
< class="h3">- Self-starter that can work independently with minimal supervision
- The ability to multitask and use strong reasoning skills to prioritize daily tasks
- Strong agronomic background with a bachelor’s degree in an agronomic-related field or 3+ years experience in agronomy or agricultural customer success
- A demonstrated ability to drive customer satisfaction and build customer relationships
- Strong knowledge of precision ag technology (CNHi, Raven, JD, Trimble, AgLeader, etc.)
- Strong mechanical aptitude being able to not only install and maintain technology but to troubleshoot as well
- The ability to effectively work and communicate with a multinational team across multiple time zones
- Experience in operating sprayers, spreaders, side dress rigs, etc.
- Certified Crop Advisor CCA
Benefits
About what we can offer:
- Competitive base salary with fast, result-driven raises
- Health insurance package
- Car Stipend
- Phone Stipend
- Bonus scheme
- Flexible working schedule
- Remote work
- Continuous Training & Development opportunities with company-funded initiatives
- An open, dynamic, and cool environment in which trust is a guiding principle
- A fun, erse, and global team of top performers who will support you in your mission
