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Customer Support
Remote
At SmartDreamers, we are building the next generation talent software. We believe that the connection between talent and companies should be simplified and improved. We are dreamers with a plan: to build the best recruitment marketing software in the world.
We are very proud to have leading companies such as L’Oreal, Infosys, UiPath, Genpact, Givaudan, and many others as customers. Every day, thousands of interactions between candidates and companies are deployed, tracked, and optimized with the SD software.
In our go-to-market global journey, we are building a world-class customer support team. At the center of our activities sits our customers. Human interaction comes first – software second. Today, we are searching for the next dreamer who will join the journey.
Role
- Achieve and maintain expert knowledge on our product;
- Handle customer inquiries in a timely manner;
- Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat;
- Drive retention and growth among our customers by understanding their business needs and helping them succeed;
- Collate customer feedback and communicate this to the product team;
- Represent the “voice of the customer” within the company – to provide input into every core product, marketing, and sales process;
Profile
- Experience in customers support (SaaS industry);
- Hands-on experience in digital technologies;
- Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
- Fluent written and spoken English;
- Digital Marketing skills are a plus;
- Comfort in a startup environment as we move quickly and wear many hats.