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Operations Specialist

at Bottomline Technologies

Portsmouth, NH

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

We are looking for a Payment Operations Specialist to innovate, win, and grow with us.

This person can work remote from any location in the United States

This role is early in career

As a member of the Paymode-X Operations team your primary responsibilities include processing outbound supplier payments for our business-to-business payment network. This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage any and all resources required to effectively and efficiently complete payment processing on time. Strong attention to detail, a sense of urgency, and excellent communication skills are integral for success in this role.

How you’ll contribute:

• Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
• Be able to work 10:30am 7:30pm EST with occasional support at 8am 5pm EST
• Prioritize payment processing and Client delight within every assigned task
• Collaborate with team members on innovation, process improvements, and problem solving
• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
• Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally

What will make you successful:

• Prior experience in treasury, cash management, operations, or banking
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain erse skills, enhance work output, and engage in robust problem-solving with teammates
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client delight
• Strong communication (verbal/written) and customer service skills
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Proficiency utilizing the Microsoft Office Suite, especially Excel

You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.