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This is a full-time position with a preferred location in Western USA, Hawaii, or Alaska to ensure we have full coverage for the team without requiring overnight shifts. This role is remote, and English language fluency is a requirement.
Timescale🐯 is hiring a Database Support Engineer to our growing, international team! The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases (PostgreSQL a strong plus!), and must be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first.
Be familiar with TimescaleDB! You will get HUGE bonus points for signing up for the free trial https://www.timescale.com/mst-signup and test it out before you apply.
- Work with our customers across a wide range of topics from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation.
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- Relational DB experience at scale: administration, data modeling, query optimization, etc.
- Experience as a technical support professional with external customers.
- Strong aptitude to understand and learn new software products.
- Strong communication skills and the ability to express complex technical concepts to a varied audience.
- Be familiar with TimescaleDB! You should download and test it out before you apply.
- Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
- Experience with Relational databases, NoSQL databases, and data modeling tools.
- Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc.
- A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.
About Timescale🐯Timescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and businesses worldwide, enabling them to build exceptional data-driven products that measure everything that matters: software applications, industrial equipment, financial markets, blockchain activity, consumer behavior, machine learning models, climate change, and more. Analyzing data across the time dimension (“time-series data”) enables developers to understand what is happening right now, how that is changing, and why that is changing. Timescale is a fully remote company with a global🌎 workforce and is backed by Tiger Global, Benchmark Capital, New Enterprise Associates, Redpoint Ventures, Icon Ventures, Two Sigma Ventures, and other leading investors. For more information, visit www.timescale.com or follow @TimescaleDB.
Working at Timescale🐯Timescale is breaking boundaries and setting new standards in the innovating and rapidly growing time-series data industry. Built on the foundation of people-focused values and principles, Timescale makes sure integrity, mutual respect, and compassion is at the heart of everything we do. Empowered by our Co-Founders, Ajay Kulkarni (CEO) and Mike Freedman (CTO), we are challenging the norm by working with people who continuously inspire and teach us 🤝.
Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!
What we’re offeringBenefits may differ from country to country.
- Flexible PTO and family leave
- Fridays off in August 😎
- Full remote work from almost anywhere
- Stock options
- Monthly WiFi stipend
- Professional development and educational benefits 📚
- Premium insurance options for you and your family (US employees)
- FSA/Dependent FSA plans (US employees)
- 401(k) retirement plan (US employees)
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