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The work we’re doing:   Truv empowers financial firms to underwrite with confidence. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities.     The community we’re creating:   We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from Bay Area, Miami, Toronto, and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.   The values you possess:   Our values are the specific behaviors and skills that we care most about. The more these values sound like you and the people you want to work with, the more likely you’ll thrive at Truv.   · Bias for action - move fast and get things done. · Customer obsession – we start with making the customer happy and work backward. · Good judgment – make wise decisions despite ambiguity. · Focus on impact – solve important problems first. · Transparent and direct – informed people make better decisions. · Win as a team – we win and lose (rarely) as a team. · Continuous improvement – all improvements matter because they compound exponentially.

< class="h3">What you’ll do

• Write high-quality technical documentation for developer-facing products and APIs

• Drive and own the direction and implementation of documentation goals based on user needs, metrics, and company strategy

• Create processes and best practices for engineers, product managers, and other key stakeholders to contribute to the documentation

• Own and maintain the content structure with a neatly organized information architecture

• Work with engineers and user-facing stakeholders to ensure technical accuracy and address user pain points in the documentation

• Find ways to present information more clearly through improved design, layout, and navigation aids

• Write developer-friendly content through quickstarts, end-to-end guides, and technical references for developers to self-serve

• Continuously talk to users and iterate based on their feedback

• Help choose and evolve the right tools to build world-class documentation

• Partner with Engineering, Product, Support, and Marketing to align on consistent messaging and content across Truv’s user-facing interfaces

< class="h3">What would set you up for success

• Located in US or Canada

• Senior-level writer with a proven track record of success in startup environments

• Experience writing API reference documentation and working with API documentation tools

• Expertise in shaping and administering documentation tools and processes

• Proficiency in working with one or more programming languages, preferably Python

• You uphold an extremely high quality bar through attention to detail, keeping up with industry trends, and receiving and delivering honest feedback

• You are a resourceful self-starter who can work autonomously to solve problems and find information

• Experience thriving in an engineering-driven environment with your technical competency, curiosity, and excellent communication skills

• A growth mindset. Committed to your own personal and professional development and the growth of those around you.

< class="h3">Benefits we offer

• Fully-remote company.

• Equity options.

• Flexible Time Off.

• 100% of medical, dental & vision benefits covered.

• 401(k).