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We’re looking for a customer-focused inidual with a strong on delighting customers. As a CSM, your primary goal is to work towards delighting current customers and prospective customers.
What is RedBrick AI?
RedBrick AI is a SaaS platform for building medical imaging artificial intelligence. Our platform offers tools that help radiology AI teams create high-quality annotated datasets to train and validate their machine-learning systems.
We launched in November 2021 and now work with leading healthcare AI teams like Mass General Brigham, Qure AI, and Hyperfine. We have raised $4.6 million dollars from the world's best investors including Y Combinator and Sequoia Capital.
The use of artificial intelligence in healthcare will be a force for good - democratizing primary care, offering the first line of defense in under-staffed areas, and alleviating pressure on clinicians. We’re incredibly excited to power the next generation of AI researchers from data to FDA-cleared AI systems.
What you will do
1. Manage the customer trial pipeline with the goal of providing support to all stakeholders using the product.
2. Maintain a strong relationship with our current customers, and develop a deep understanding of their challenges, and how RedBrick AI can continue solving them.3. Build support materials to help ignite prospective customers & delight existing customers - helpful e-mails, tutorials, detailed documentation, videos, etc.4. Act as the first line of defense to questions and bug reports, and the interface between the customer and technical product team.Requirements for the role
1. A background/familiarity with Computer Science is strongly preferred. Experience in the healthcare AI industry is a bonus.
2. We’re looking for someone who has excellent written and spoken English, and a strong desire to delight customers.3. We expect you to have extremely high standards and very close attention to detail regarding the quality of content you will generate.4. Previous experience as a CSM would be preferred, but not required. However, we do expect a previous experience of working directly with customers successfully in some format.",