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About Stepful
Stepful is reimagining healthcare training making it 10x more accessible, effective and fun.Stepful is one of the fastest growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbytarian and Davita. Stepful students increase their salaries by 60% on average after just 5 weeks of training.
The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.
Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.
The Role
Are you passionate about empowering thousands to get upskilled and to secure high quality jobs?As a Student Success Specialist, you will serve as first-line support to our students providing all the information they need to succeed and graduate from their programs. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience
What You’ll Do
* Provide timely support to our students, managing, documenting and successfully resolving inquiries using Freshdesk
* Create and update help documentation that supports our students navigate frequently asked questions* Update internal support knowledge base to share best practices with the customer experience team* Provide product and operational recommendations to improve the overall student experienceQualifications
* 2 years of experience in a customer service role (preferred)
* Freshdesk or Hubspot experience (preferred)* Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.* Strong problem-solving skills to address issues and identify improvement opportunities.Job type
* Remote
* Contract* $18-$20/hr* Five hours per day. Option to choose one of the following schedules:* Morning option: Monday - Sunday 8am to 1pm ET * Evening option: Monday - Sunday 4pm to 9pm ET",