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Manager, Account Management

at Jungle Scout

At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful ecommerce businesses, and we provide the industry-leading data, powerful tools, and resources they need.

We’re growing and we are looking to add a Manager, Account Manager to our fast-growing Enterprise SaaS business!

As a Manager of Account Management, you’ll play a crucial role in driving customer retention, revenue growth, and relationship building across Jungle Scout’s existing enterprise accounts. You’ll lead, mentor and develop a high-performing Account Management team.

Location: We’re a remote-first company and looking to hire this person in the US or Canada (except Qubec).

Interested in learning more? Let’s get into the details:

In the Manager of Account Management role, you will be responsible for:

• Develop and execute strategic account plans and strategies: Collaborate with key stakeholders to create personalized account plans that drive projected revenue and achieve desired outcomes.
• Drive revenue growth and Customer Retention: Take charge of customer retention, revenue growth, and relationship expansion across Jungle Scout’s existing enterprise customers. Identify and capitalize on upselling and cross-selling opportunities, exceeding revenue goals and maximizing customer lifetime value.
• Team Leadership & Management: You will lead the Account Management team, optimizing performance through effective training, coaching, and mentorship. This includes guiding the team in deal strategy and negotiations, managing renewal and expansion forecasts, and proactively identifying gaps to enhance processes, ensuring optimal efficiency and an excellent customer experience.
• Collaborate cross-functionally: Partner with Sales, Marketing, Product, and Customer Support to deliver a seamless and exceptional customer experience.
• Stakeholder Relationship Management: Cultivate strong working relationships with key executives and operational leadership from customers and prospective organizations.
• Champion the customer: Advocate for customer needs, ensuring their voices are heard across the organization.
• Stay ahead of the curve: Continuously learn and adapt, staying updated on industry trends and best practices in ecommerce.
• Internal Communication: Prepare and brief internal leadership teams on overall account health, pipeline projections, and areas of improvement to enhance outcomes for customers.

Who you are:

• Experienced Account Management Leader. You are an experienced Account Management Leader in the Enterprise B2B SaaS space who has a proven track record of leading teams that drive revenue growth through upsell and cross-sell initiatives of existing customers.
• Driving Results. You have a hands-on mindset with a proven ability to drive results and achieve objectives. You continuously monitor and improve processes to streamline account management operations and improve efficiency. You collaborate with internal and external stakeholders to ensure impact and outcomes.
• Strategic-Thinker. You develop and implement strategies to ensure customer satisfaction and retention. You analyze customer data and market trends to identify opportunities for product and service improvements.
• People-developer. You provide guidance and support to ensure the success of your team members in managing customer relationships and driving revenue growth. You know how to recruit, hire, train and motivate a team to deliver world class outcomes to our customers. Consultation & collaboration. You have strong communication and interpersonal skills, and are adept at building relationships with erse stakeholders.
• Customer First. You keep the customers top of mind in everything you do. You put immense value on each and every customer relationship. You serve as the primary point of contact for key customers, ensuring their needs are met and issues are resolved in a timely manner.
• Ecommerce. You have proven experience in and deep understanding of e-commerce industry trends and best practices.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored 😉 The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that’s working from home, in office at one of our hubs, a co-working space.

A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You’ll have the opportunity to truly make a difference and impact our customers.

Competitive compensation packages! We structure our compensation packages to reward our team members’ contributions to our company’s success – you’ll have a bonus tied to performance and will be invested into our long-term success with Equity.

Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX and Vancouver, BC. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a erse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.