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👩‍💻👨‍💻 Role

As a Customer Support Specialist, you will help to champion customer delight. Providing an amazing customer experience is one of our core strategies for growth and differentiation, and we want our customers to continue to love Stable and to drive positive referrals.

This is a perfect role for someone looking to get into CX and the startup world. You will be our second support hire and you will lead support for our self-serve customers. Through this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. A few of your responsibilities include:

* Delight customers –– Play a pivotal role in managing customer relationships through email correspondence

* Influence product –– Work with our CX Lead, engineering, product, and design to communicate and implement customer and operational needs* Define our customer experience process –– Update playbooks and manage internal tools to resolve questions faster and save our team time

This position is great for someone who is invigorated about working in a fast-paced environment and is willing to problem-solve quickly. We are looking for someone who is adaptive and excited to learn at an early-stage startup.‍

😀 Who you are

* Driven by impact: You consistently see the possibility in what could be. The idea that you can make the future better than the present is exciting — and you want to be surrounded by others that share this ambition.

* Learn by doing: You are motivated by results, and naturally understand which problems are most important to solve first. When challenges arise, you believe the best way to solve them is by tackling them head on.* Form deep relationships: You can easily put yourself in others’ shoes and enjoy understanding varying perspectives. You’ve found a result of this tendency are relationships you care about deeply.‍

✅ What You'll Do

* Support our customers through friendly email correspondence

* Provide quality support when necessary through chat and video* Update internal processes to improve our support turnaround time* Provide feedback through design, product, and engineering to improve the customer experience

Requirements

* Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers

* Comfortable solving new ambiguous, complex problems that we may not have encountered before* Excited to work in a early-stage startup environment and comfortable making decisions on the fly* Energized by helping others* Bonus points if you have experience in a customer-facing role at a B2B company

🎁 What we offer

* Flexible hours (20 - 30 per week) and competitive hourly based compensation

* Work from anywhere within US time zones (GMT-5 to GMT-10)* Opportunities to shape the future of Stable

If you're interested, apply here and tell us a little bit about why you're excited about Stable. Feel free to keep it short. Looking forward to hearing from you!

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