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Customer Service Specialist
- United States – Remote OK
- Full-Time
Position Summary
The ProServices Support Team is responsible for increasing and maintaining General Contractor and Facility/Property Manager contributed projects in the Dodge Construction Network (DCN) via ONETEAM’s bid management solution and the Concierge “Invitation to Bid” messaging service. The ProServices Customer Service Specialist will provide effective product demonstrations, training, and support to achieve their goals, and will collaborate with our sales team to maximize the user’s network engagement.
This position reports directly to the Manager of Professional Services/Support.
Location
This position will work remote, anywhere in the Unites States. The preference is for those in the Pacific and Mountain time zones.
Core Responsibilities
- Demonstrate the features and benefits of ONETEAM and DCN
- Onboard new users including adding the vendor logo and uploading their database
- Train new users on vendor, document, and communication management features
- Support users via phone, email, chat, and virtually to solve product and technical issues
- Maintain frequent contact with users to nurture relationships and increase product retention
- Contact users to solicit product feedback and proposals for improvement
- Contact non-product users to schedule demonstrations
- Contact non-product users to secure bidding projects for concierge messaging
- Communicate new user projects and relationship opportunities to the sales team
- Collaborate with associated internal operational teams
- Promote other DCN products and services to users for upsell opportunities
- Test and provide product performance issues to the QC Specialist with proposed solutions
Skills and Qualifications
- Associate degree or related work experience
- Effective organizational and detail-focused skills
- Strong relationship-building skills to increase and maintain users
- Excellent verbal and written communication skills
- Strong decision-making skills with a focus on DCN’s mission and vision
About Dodge Construction Network
Dodge Construction Network (DCN) leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.
Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products, and firms so that they can find and connect with each other, enabling their success and growth.
Compensation and Benefits
Dodge Construction Network offers a competitive total compensation plan plus a full array of health, wellness and financial security benefits designed to provide you with peace of mind so that you can bring your best self to work.
Dodge Construction Network (DCN) provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role may be eligible for a market competitive bonus upon accepted offer. Salary Range: $40,000-$45,000.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a erse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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