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Why you want to work here:
Linnworks is a leading commerce automation platform that works with the world's major marketplaces and sales channels. Our Saas platform connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity
Linnworks enables businesses to manage their multichannel inventory, orders and fulfillment from a centralized platform and provides deep insights across sales channels and operations By equipping brands and retailers to conduct commerce wherever their customers are, Linnworks powers businesses to conduct total commerce in the new world of effortless consumption. As both Amazon and eBay's largest European commerce partner, Linnworks processes $8bn+ GMV each year globally, and serves some of the world's biggest brands
Why we want you to work here:
You are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won't settle for mediocrity anywhere along the way. You don't sit around and wait to be told what to do. You take the initiative and find creative ways to get work done. You're a great team player. You're open-minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to create an exceptional customer experience
Credit Controller - Remote working in the UK - up to £25k dependent on experience
An exciting opportunity has arisen in Linnworks' growing Global Finance team. This is a challenging role where the successful candidate will positively impact the company's working capital cycle. The role can either be performed remotely, in our Chichester office or a combination of both. Occasional travel to our Head Office in Chichester may be required (for example, onboarding and occasional team days in the office).
What you will do…
- Manage Accounts Receivable (AR) to achieve and exceed agreed targets to accelerate our order-to-cash cycle and reduce DSO for 2 Linnworks group entities
- Engage with customers by email and phone on a daily basis to ensure payment terms are adhered to, in accordance with our Credit Control policy
- Communicate with other Linnworks teams (eg Onboarding, Customer Success) to help resolve any customer issues, resulting in payment being made
- Be the first point of contact for invoice / payment queries from customers (eg, confirming payment methods, sending copy invoices and statements of account)
- Where appropriate, agree payment plans with customers who have fallen behind on payments, in order to get them back on track
- Allocate payments against invoices on our accounting software in a timely manner, to ensure the sales ledger is accurate and up to date
- Keep detailed notes regarding correspondence with customers
- Produce reports for the Group Financial Controller and other internal stakeholders
Who you are…
- You are a determined, tenacious inidual looking for a role in credit control
- You are quick to learn new systems and processes, allowing you to become self-sufficient
- You are approachable but assertive, taking a ‘fair but firm' approach
- You are a clear communicator with a high standard of written and spoken English, able to concisely convey information to our customers
- You are personable and can create rapport with customers
- You have prior experience of working in a high volume collections environment
- You have demonstrable experience of improving the collections performance of a business (eg reduction in receivables days, DSO etc)
- You are able to work under pressure in a high growth environment
Bonus Points…
- Experience using Credit Control management software, e.g Chaser, Upflow etc.
- Basic Excel skills would be advantageous for some parts of the role
- Experience using Xero or NetSuite software to record customer payments
Benefits…
- Private medical insurance - Enjoy all the benefits from Vitality, including reduced gym memberships
- Remote + flexible working ⏰
- Laptop & a work from home budget – Get a personal budget of £500 to set up your home office
- Pension plan ☀
- Mental wellbeing support - Access therapy, mental health sessions, and yoga through a free subscription to Headspace
- 25 days holiday + bank holidays ⛱
- Opportunity to learn and master a lot of cool skills
- Training, support and personal development
- Participation in our Companies Equity Plan
Linnworks is an equal opportunities employer. We believe passionately that employing a erse workforce is central to our success. We make recruiting decisions based on your experience, skills, and personality. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Please ensure you are eligible to work in the UK.
If you are interested and feel you have the skills required to excel in this role, don't delay apply now!
