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Bloom is an investing app that teaches users how to build wealth through interactive financial lessons, a gamified rewards economy as well as an investing account designed for building long-term wealth.

Since launching in April 2022, over 1 million users have taken over 20 million lessons on Bloom. We have crossed $3MM in annual recurring revenue while also achieving profitability.

We're looking for someone to lead our operations & customer success functions. With 20,000 paying customers making tens of thousands in deposits & of trades a week on our platform, we have a lot of interesting & energizing problems to solve in order to provide a good experience for customers.

You must be willing to re-locate or work in NYC.

Bloom's mission is to improve the financial outcomes of all Americans by giving them the knowledge and tools they need to achieve prosperity. You should be passionate about our mission of helping Americans learn about money and investing in order to help them achieve prosperity.

What would you be doing?

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Interface directly with customers to solve issues related to trading, transfers, account bans, etc.
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Delegate issues to & manage our remote customer support team
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Work with our CEO to manage company day to day
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Work with our CEO to manage company finances & projections
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Work with our CPO & engineering team to run critical product operations, like subscription billings, referral programs, and more
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Work with our CPO on developing new product initiatives as well as A/B test experiments to improve conversion & retention
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Execute important financial transactions like sweep account deposits, stock reward journals, manual withdrawals, etc.
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Assist with running hiring process for new team members across the org + maintaining company culture
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What are we looking for?

* Strong alignment with our mission and problem statement, or ideally already a Bloom user

* You feel energized by helping customers & solving their issues* Highly organized & able to manage several projects or processes at the same time* Have a tenacious work ethic and relentless attention to detail* Ability to learn and adapt to the environment quickly* Some finance background / education* Not afraid to get your hands dirty with manual support/operations work* Strong English reading & writing ability* Bonus: strong product sense* Bonus: avid stock investor* Bonus: retail / service industry experience

Why work with us?

* We have a rapidly growing user base that loves our product

* We're growing fast -- 0 - $3M in ARR in 15 months -- and are profitable* You’ll learn a lot since we move fast* We're a small team, so you’ll report directly to the CEO and CPO* We are solving a critical problem in helping Americans achieve prosperity

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