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Batteries are a key element of our clean energy and mobility future. ACCURE makes batteries safe, reliable, and sustainable through the power of the cloud. Using our highly scalable monitoring and optimization platform, we drastically improve the performance of batteries in electric vehicles and grid storage systems around the world.
Our mission: Safe, efficient, and sustainable batteries for a clean energy future.
To do this, we need passionate builders and storytellers. At ACCURE, people with erse backgrounds work together on our common vision of a clean energy future. We value passion and humbleness and are looking for highly motivated iniduals to join our fast-growing international team.
< class="h1">Head of Customer Success, North America < class="h3">The Opportunity- Join us in a collaborative, rapidly growing start-up environment where leadership in this role will result in significant impacts within our organization and the market.
- Thrive in an international professional setting characterized by flat hierarchies, supportive teams, and room for independence.
- Advance your area of expertise and develop in new domains as part of professional development serving energy system transformations.
- Collaborate with builders and problem solvers who are passionate about batteries, decarbonization, and opportunities to address climate change.
- Flexible working hours within a 100% remote organization.
- Competitive benefits package.
As Head of Customer Success, you will drive our impacts in North America:
- Become our U.S.-based Customer Success leader with support of our team in Europe.
- Manage the entire customer engagement process from project kick-offs and our initial ingestion of battery data to partnering with our engineers to build visualizations, achieve milestones, and respond to evolving customer requests and strategic insights involving the health of their battery assets.
- Collaborate closely with our internal teams to manage customer engagements, deliver results, support the use of our platform, and provide feedback to advance our products.
- Ensure we deliver high quality services, be responsive to customer questions and requests, and manage a range of relationships from the C-suite to the data scientists.
- Develop new capabilities, scalable processes, and tools to accelerate our growth.
- Build and lead a team of Customer Success Managers.
- Contribute to coaching and skill-sharing among our teams in the U.S. and Europe.
- Identify and participate in leading industry and networking events while cultivating relationships with new partners.
- At least 5-10 years of relevant experience in automotive, utility, and/or SaaS industries. Technical background required with knowledge of batteries preferred. Professional experiences in consulting, tech startups, and/or a graduate degree in business or engineering sciences is a big plus.
- Exceptional communications and project management skills: well-organized; detail-oriented; results-driven; proficient multi-tasker.
- Strong presentation, meeting facilitation, and project management skills.
- Deeply motivated to delight customers, provide value, and leverage customer insights to advance the company.
- Enthusiastic guide and mentor for team members.
- Experience using tools such as Asana.
- Fluency in English with proficiency in another language a plus.
ACCURE is an equal opportunity employer and committed to cultivating an environment that promotes equality, ersity, and inclusion. It's essential to us that our team members can bring their authentic selves to work every single day, no matter their age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, or otherwise. Inclusion is core to our values. ACCURE welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.
