One stop solution to your remote job hunt!

Customer Support Specialist

Job Locations US-Remote US

ID

2023-1768

Category

Corporate

Position Type

Regular Full-Time

About Us

Mixing technology, data, and first-in-class innovation, EagleView is not only leading the property data analytics market, but also changing lives along the way.Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a Best Place to Work for more than five years running.

Overview

EagleView is looking for a quality-focusedCustomer Support Specialistto join our supportive and fun team. Our Customer Support team answers questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first call resolution. We focus on training from the beginning, and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Responsibilities

Answer inbound calls, emails, and chats from potential customers and existing clients

Quickly assess customer issues to provide accurate support Explore and understand customers’ needs and exceed their expectations Complete all required training and stay informed about company news and department processes and procedures Maintain a high standard of professionalism with our customers Adhere to department performance goals and production standards Be able to work independently, while knowing how/when to handle or escalate critical customer issues Maintain inidual performance relative to traceable metrics, and quality standards in relation to department goals and objectives Other duties as assigned

Qualifications

Must be at least 18 years of age

High School Diploma or equivalent (GED) Minimum of 1 year of Customer Service experience Able to work in fast-paced environment and easily pivot with changing business needs Proficient with Microsoft Office Suite (Excel, Outlook, Word) Must be computer savvy and able to navigate multiple applications at the same time Able to work under pressure and remain flexible to changing schedules and demands Strong verbal and interpersonal communication skills Must be detail-oriented, organized, and able to multi-task Capable of managing challenging customers and building rapport Able to deescalate issues efficiently and appropriately Possess strong problem-solving and analytical skills Able to collaborate with and contribute to a team environment Must be able to work independently with minimal supervision Weekend Availability on Sat & Sun a MUST Equipment Workspace Provision Requirements USB headset Webcam Smartphone

Company Provided Equipment

Laptop

Docking Station

Recommendations

(2) 24″ monitors External Keyboard External Mouse Wired ethernet connection

Preferred Qualifications

Familiarity with CRM software; Salesforce

Previous experience in a remote role Previous experience in a call center environment

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You acknowledge that you can perform the essential functions with or without reasonable accommodation. The noise level in the work environment is usually moderately reserved. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

EEO Statement

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan;Health Savings Account and Health Reimbursement Accounts; Life Insurance; Employee Assistance Program. This is a full-time remote position with a base compensation of $17.00 per hour.

EagleView and its subsidiaries are committed to leveraging the talent of a erse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a erse workforce.