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Senior Product Manager

Remote USA

Waltham Massachusetts Office

time type

Full time

A bit about this role:

We are planning to deliver the best care for consumers in healthcare – and that’s going to require some new and better tools, and some new and better data analytics. Most healthcare teams don’t have the tools and data they want at their fingertips. Their systems are siloed, high latency, and transaction focused… all of which make it difficult to move healthcare to a world where we pay for value and care for members seamlessly. So while we are gearing up to deliver outstanding care, we are also building the tools that the whole industry needs to transition to better care instead of just more care. This will be the first platform of its kind in healthcare.

We are seeking an experienced Senior Product Manager with a strong background in healthcare, especially with experience in the payer/insurance sector. The ideal candidate should have a track record of quickly acquiring knowledge of new domains, a proven ability to dissect highly complex problems, and demonstrated successful partnership with operational stakeholders to scale and achieve targeted operational outcomes using a data-driven approach.

In this role, you will have the opportunity to radically change how insurance plans and benefits are developed, managed throughout its entire lifecycle from ideation, development and market launch. The Senior Product Manager will be primarily working with our excellent Medicare Product team as well as various operational teams to deliver the best-in-the industry member-centered plans & benefits management platform.

Responsibilities will include:

• Create a vision for a member-centered plan & benefits management platform, and execute it by establishing a scalable process, and toolkit to help achieve accurate and seamless plans/benefits management. Collaborate closely with cross-functional teams encompassing operations, engineering, data, UX, operations to bring this vision to fruition.
• Advocate for and empower various market-facing teams (both members and providers) with the most accurate and user-friendly benefit information, enabling them to effectively assist our members in accessing the benefits they are entitled to.
• Partner with the business operations team to define a set of KPIs to measure operational effectiveness, and be able to analyze them and integrate them in product roadmap prioritization and decision making processes. Drive continuous improvement to these KPIs.
• Work with internal operations teams to transform their delivery model through the continuously evolving platform.

Attributes to success:

• A super proactive “get it done” attitude — and the skills to back it up. Love the details and organizational skills are a strong-suit.
• Strong passion in process improvements leveraging technology to achieve business outcomes
• The uncanny ability to get everyone on the same page in a complex cross-functional environment
• Excellent communication skills, including ability to clearly articulate needs, objectives, priorities, and strategy in writing
• Ability to manage a wide array of stakeholder groups; including the ability to listen and solicit carefully and synthesize all their input into an action plan, then communicate it back to them — and eventually, the whole company
• Comfort with the uncertainty inherent in a startup
• Deep desire to make U.S. healthcare better

Required skills and experience:

• 7+ years of product management or product development experience
• A proven track record of shipping products with business value
• A history of translating customer insights into tools that customers love to use
• Excellent communication skills — you will need to work with a highly cross-functional team
• Hands-on experience in operations, operations strategy, and engineering
• Knowledge of healthcare, or an enthusiasm to learn

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a erse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more….