One stop solution to your remote job hunt!
By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.
Location: US Locations Only; 100% Remote Part-Time
Customer Service Rep – Streaming Video – Omaha
Job Duties
- Serve as the first level of support for customers seeking technicals assistance over the phone and/or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
Required Skills:
Excellent written and verbal communication
Fluency in Zendesk
Attention to detail and ability to recognize patterns
Patience with with an older demographic with limited technical ability
Flexibility to help with support queues during nights and weekends
Familiarity with the basics of web technology and video-streaming apps
4+ years of experience in customer support (the more the better)
You are self-directed and able to manage your time effectively to meet deadlines
Experience in or a passion for video is a plus
This Job Is Ideal for Someone Who Is:
Dependable – more reliable than spontaneous
People-oriented – enjoys interacting with people and working on group projects
Location: US Locations Only