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bytemark Remotiveover 1 year ago
Apply Nowover 1 year ago
Join a global leader in mobile ticketing technologies! Bytemark is looking for talented applicants who have a solid track record in client support services.
Bytemark is seeking to hire an experienced Client Service Specialist to support our clients across the globe. The Client Service Specialist will report to the Director of Operations. Hours are 1:00 p.m. CST to 10:00 p.m. CST
Responsibilities:- Support client base through Service Desk, Email, Phone
- Provide day-to-day product support to internal & external customers.
- Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
- Develop and maintain training materials for internal and external clients.
- Develop open and effective channels of communication with each client
- Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
- Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
- Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
- Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
- Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.
Required skills:
- 1-2 years experience in customer support
- Experience in interacting with and managing customers based in the USA and Europe
- Very comfortable with handling queries related to technical products/mobile-based applications
- Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
- Excellent communication, organizational and analytical skills
- Strong verbal and written communication skills
- Possesses required soft skills to tackle demanding customers and complex issues
- Bachelor’s degree or equivalent work experience
Compensation & Benefits:
- Compensation package based on experience
- Excellent Medical, Dental, and Vision & Disability Coverages
- Paid Parental Leave Program
- 401k
- 15 PTO Days to Start, 9 Company Holidays
to support our clients across the globe. The Client Service Specialist will report to the Director of Operations.
Responsibilities:- Support client base through Service Desk, Email, Phone
- Provide day-to-day product support to internal & external customers.
- Assist Project Managers with client onboarding and training by understanding the roles & responsibilities of iniduals that are being trained.
- Develop and maintain training materials for internal and external clients.
- Develop open and effective channels of communication with each client
- Demonstrate the ability to tackle a problem by using a logical, systematic, sequential approach.
- Develop and deep understanding of the various Bytemark products and be able to troubleshoot those products.
- Apply technical knowledge to solve a range of problems. Possesses in-depth knowledge and skill in a technical area, and shows an interest in staying up to date with cutting-edge technology.
- Demonstrate concern for satisfying one’s external and/or internal customers. Can quickly and effectively solve customer problems or escalate problems to other departments.
- Handle last-minute requests or emergencies in a calm, collected manner and escalate the issue appropriately.
Required skills:
- 1-2 years experience in customer support
- Experience in interacting with and managing customers based in the USA and Europe
- Very comfortable with handling queries related to technical products/mobile-based applications
- Must be available to work 10am to 7pm CST and occasional flexibility to work with teammates in other offices and time zones during non-standard hours
- Excellent communication, organizational and analytical skills
- Strong verbal and written communication skills
- Possesses required soft skills to tackle demanding customers and complex issues
- Bachelor’s degree or equivalent work experience
Compensation & Benefits:
- Compensation package based on experience
- Excellent Medical, Dental, and Vision & Disability Coverages
- Paid Parental Leave Program
- 401k
- 15 PTO Days to Start, 9 Company Holidays
