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At Kanmon, we are a mission-driving organization aiming to unlock global working capital by re-imagining and rewiring the future of commercial lending infrastructure. Our first product enables vertical software companies to offer embedded and bespoke lending solutions to their business customers or suppliers of all sizes. We are a well-capitalized, venture-backed company founded by a group of fintech veterans from Funding Circle, Mission Lane, Afterpay, etc.

• We are servants to our customers

  We exist only to serve our customers. Every decision we make puts the customer first.

• We aspire to be the best team ever

  We want to be the best at what we do. We value mutual respect and low ego. No brilliant jerks allowed.

• We work hard and smart

  We work on complex business and technology that requires grit, determination, and persistence. Hard problems require smart and hard work.

• We win with speed and honor

  We strongly believe that speed is the only competitive advantage. We win with focus without sacrificing integrity and honor.

• We are Bayesian thinkers

  We are, at our core, truth-seekers and thus fundamentally Bayesian. We remember our priors, seek disconfirming evidence and update incrementally. We are continuous learners who learn by doing.

At Kanmon we are hyper-focused on delivering value to our customers. We are growing quickly and hiring a Customer Success Manager to help us build an exceptional post-sales enablement experience. Our customer success function is crucial in providing key customer insights that help drive our product roadmap. This role is ideal for you if you are a motivated and independent thinker with a strong interest in building relationships and products that help power a seamless and productive customer experience.

• Manage a portfolio of accounts to foster long-term business relationships.

• Provide white-glove treatment to our most important customers

• Deliver a proactive customer contact strategy to drive usage and satisfaction throughout the customer journey

• Monitor customer health to track usage and overall customer satisfaction

• Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Kanmon experience

• Gather strategic insights and collect organized feedback to inform product strategy and help us capture a larger share of the market by building better products

• Think creatively and analytically- how can we provide an above-and-beyond customer experience?

   

• 3-5 years of experience, with experience in customer success or post-sales enablement experience at a SaaS company

• Experience working with high-touch, high-revenue companies

• Excellent communication skills – oral and written

• Proven ability to track, prioritize, and drive multiple concurrent projects to success

• You are an organized, detail-oriented, and smart strategic thinker

• High level of empathy – can find the best way to interact with various stakeholders

• Strong ability to work with numbers – advanced finance and analytical skills