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Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
About the Position
The Customer Experience Role is responsible for engaging and growing our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
Members of the CX team work collaboratively to provide live support to our users in a 1:1 setting, as well as through our ambassadors program, our internal discussion boards, community events, educational courses & webinars, weekly giveaways, and collaborative content. This role also plays a pivotal part in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner.
The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. It would be huge bonus to have knowledge of veterinary products, or to have had experience at a veterinary clinic–but it is not required.
What you'll do
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Provide live support via intercom chat and phone call to our users\*
Train, educate, and develop new Vetcove users\*
Support existing Vetcove users when they request assistance through troubleshooting and escalations when necessary\*
Collaborate with engineering to enhance day-to-day user happiness\*
Work with loyal users to improve our platform and perpetuate our message\You should have
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1-3 years of relevant, customer-facing work experience\*
Excellent written and verbal communication skills\*
Ability to adapt quickly and manage many concurrent responsibilities\*
A strong desire to help our customers succeed\*
A positive attitude and one-for-all team mentality\*
Tech/start-up work experience is a plus\Benefits
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100% remote within the USA\*
Medical, Dental, and Vision Insurance \*
Automatic 401k contribution\*
Employee referral program\*
At home office set up \*
Bi-annual company retreats \*
Open vacation policy \*
Equity\*
Monthly team events\",