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Customer Implementation Associate
Location: Remote
We are looking to hire a Customer Implementation Associate to configure Column’s public notice software platform to meet our publishers’ technical and business needs. You will be responsible for owning backend implementation tasks, timelines, and deliverables. You will excel in this role if you are analytical, organized, detail oriented, and skilled in software configuration. The role will report directly to Kad Hill, our Customer Onboarding Manager.
What You’ll Do
- First Week: You will learn about Column’s mission and vision and seek to understand our story. The first few days you’ll focus on getting access to software, a general understanding of The Who, Why & How of implementation, and building interpersonal rapport.
- First Month: You will gain a deeper understanding of the Column platform as well as internal tools used for configuration. (e.g., Jira, ReTool, IDML, Typeform and Zapier). You will begin to serve as a backup for customer support as needed.
- First Six Months: You will become a Column platform expert with your own portfolio of publishers with whom you will be the lead implementation associate. You’ll be in the weeds of implementation and will start to suggest and own process improvements. You will be evaluated against metrics such as, % of Jira tickets that require re-work and average time to implement publishers on the Column platform.
- First Year: You will be a key player in Column configuration and the customer journey. You’ll be working with Product and Engineering on implementation challenges for future enterprise publishers. You’ll begin to identify additional areas of interest and growth for yourself within the company.
Our Ideal Candidate
- You’re looking for a remote-first role working with wildly talented people who care about their impact on local communities
- You are excited to build trusting relationships with Customer Onboarding Specialists, Product and other cross-functional teams to ensure that software is correctly configured to meet all customer needs by the agreed-upon deadline
- You are familiar with HTML and comfortable learning and editing code or open to learning
- You can negotiate timelines and influence internal and external stakeholders on a daily basis
- You consider yourself to be in the top 5-10% of people in terms of adaptability as a growing startup, we’re a work in progress. Our processes change frequently and we need folks who take that in stride
- You exhibit curiosity for approaching problems in different ways and being able to identify the solution that most aligns with the outcome customers are trying to achieve
- You are committed to making a positive contribution to our company culture by fostering a low-ego attitude and socially supportive community
Compensation and Benefits
Column is built on the belief that important information should be accessible to the public. As such, we work hard to model this behavior for potential Columnists by including our base compensation in all job descriptions and making our full benefits accessible online.- For US-based candidates, we offer a base salary of $66,000, plus a meaningful equity stake and 401k plan with a 5% match
- For candidates outside of the US, we use a market multiplier and 12-month trailing conversion rate to convert on-target earnings into local currency. We also offer a meaningful equity stake and retirement plans relevant to the country (e.g., a pension plan in the UK).
- In addition, all Columnists receive healthcare, vision, & dental coverage for themselves and their dependents
- Unlimited (and encouraged) paid time off with a suggested 15-day minimum, and 16-weeks paid parental leave
- Multiple stipends for you to invest in a home office setup and pursue wellness activities that make you feel healthy and whole
About Column
Column is the first collaborative public notice platform helping publishers, governments, and legal services work together to inform their communities. We are a remote-first public benefit corporation with an in-person headquarters in Miami, FL.To us, people are everything. Our current Columnists are wildly talented people from around the globe. We support and challenge each other. We address fundamental problems that people face in their communities. We believe that we have the potential to be a generational company that will change the world as we know it. Will you join us?