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About Numeral:
Numeral automates sales tax compliance for ecommerce stores. We are growing extremely fast, have raised a large seed round, and are tackling a major market (over $15B).
Optional: Looking to join one of the fastest-growing YC companies in the Winter 23 batch? At Numeral, we’re building effortless sales tax software for e-commerce. Backed by Y Combinator, Uncork Capital, founders of Postscript, Italic, and other top investors. We are seeking exceptional talent to help us build a world-class organization.
Position Overview:
The founding CSM position is a dynamic role designed for someone excited to learn and lay the foundation for how we interact with our customers.
To start, the role will focus on onboarding new customers and interfacing with existing customers. The idea is that this role will develop processes that scale us 20X.
You’ll be reporting directly to one of the founders and working closely with the other founders. If you’re looking to work hard, learn a ton, and grow in your career, this role is for you.
Some Example Responsibilities:
* Identify and fix any operational problems and implement a repeatable process
* Refine & automate the client onboarding process to provide a seamless and delightful experience.* Ensure existing customers are happy and well served* Determine what software stack we should use to track and communicate with customersQualifications:
* A minimum of 2 years of professional experience… customer success, biz ops, consulting, banking, etc
* High energy* Strong analytical, problem-solving, and project management skills* Sense of urgency, with a willingness to be available at non-routine hours * Ability to interact and present to sophisticated clientsBenefits:
* Full healthcare
* Computer stipend",