One stop solution to your remote job hunt!

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. We take pride in the fact that our core values are integrated into everything we do. Our focus on integrity, collaboration, flexibility and ownership have allowed us to create a erse team of iniduals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload.

We are looking for a Director of Client Success who can provide ongoing support to our clients and network with them. Responsibilities for this role include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.At SteadyMD, we value what erse teams can accomplish together and honor each of our unique lived experiences. We look for a erse pool of applicants including those from historically marginalized groups. We are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. We want to hire the very best and nontraditional candidates are oftentimes a perfect fit for our nontraditional approach to delivering careDon’t meet all of the skills listed below, but know you're a perfect fit for this role? Apply anyway!

< class="h3">Responsibilities

• Own the relationship with your clients and their stakeholders and be responsible for the outcomes of each of your programs
• Establish clear client retention goals and oversee profit and loss (direct margin) of your client program
• Manage multiple CS team members. Provide support, direction and growth opportunities. Ensure they understand and fulfill their responsibilities
• Facilitate cross-functional team discussions, negotiating and providing direction while not having direct authority
• Partner closely with Project Management and other departments to ensure optimal operational efficiency by tracking progress and results across all clients and programs
• Serve as trusted advisor to clients by helping them design and implement programs that meet their business needs
• Drive the monthly process around reporting, forecasting, and analysis of client programs
• Partner closely with your clients to independently resolve challenges involving project strategy, scope, and direction
• Travel on occasion to meet with clients, develop rapport, and strengthen relationships
• Represent SteadyMD with polish and professionalism

Requirements

Key Competencies

• 5+ years of experience in a Director of Client Success (or similar) role
• Ability to lead, motivate, and cultivate direct reports
• Solution-focused work ethic with a high degree of flexibility
• Self-sufficient, and able to work well in an ambiguous, fast-paced start-up environment
• Relationship focused, and passionate about quickly establish rapport based on trust and respect
• Outstanding communication, organization, presentation, interpersonal, and time management skills
• Data-driven. Can work with large data sets to develop meaningful insights, identify patterns, and produce digestible reporting that leads to recommendations and action.
• Excellent competency with modern collaboration tools (Slack, Jira, HubSpot, Google Suite)

• Exceptional ability to communicate and foster positive business relationships

Benefits

• An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays). Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself.
• Opportunity to Work From Home