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Our Customer Experience Representatives go above and beyond to create a premium experience while interacting with both internal and external customers. This role will join our Stock Kitchens group to provide support and service to sales, end consumers, and strategic partners such as Lowe’s and Home Depot. This role is in a fast-paced remote work environment on a high performing team. Strong candidates will have excellent written and verbal communication skills, a curious mindset to troubleshoot and solve problems, and experience providing a premium customer experience.
Accountabilities:
- Provide accurate and prompt responses to customer inquiries
- Communicate with customers through various channels (phone, email, chat, etc)
- Develop and maintain expert product knowledge to assist customers
- Ensure customer satisfaction and provide professional customer support
- Develop and maintain standard work instructions for department processes
- Provide feedback on the efficiency of the customer service process and help identify opportunities for improvement
Characteristics & Attributes
- Enthusiasm, a positive attitude, and a sense of urgency in providing exceptional customer service
- Attention to detail
- Ability to meet deadlines in a fast-paced environment
- Solid organizational skills with the ability to manage multiple tasks at once
- Exceptional math skills
- Self-motivated
- Collaborative and team oriented
- Ability to maintain a professional demeanor during difficult conversations
< class="h3">Qualifications
- Basic computers skills and proficient with Microsoft applications (Word, Excel, Outlook)
- Strong written and verbal communication skills
- 3+ years of work experience in a customer-facing environment
- Salesforce experience is a plus
Education
- High school diploma or equivalent required
- 3+ years of work experience in a customer-facing environment
- 2 or 4 year college degree preferred
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
