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Sherpany is a mission-led team dedicated to helping to create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your new role:

You will be part of an 8-person Customer Success Management team that ensures the retention and expansion of our customer portfolio. In this role, you will gain insight into the strategy and needs of medium to large enterprises located across Europe and in all industries.

You will familiarize our customers with our software on-site or via webinars. You ensure that they understand the value of our software and help them to use Sherpany in the best possible way. You support them in an advisory capacity, continuously pick up on their needs and develop close customer relationships that lead to upselling and cross-selling. You also document customer journeys in the internal CRM and support the team in various projects.

This job is for you if..

• you have 3-5 years of professional experience in Customer Success, (Key) Account Management or Sales.
• you are skilled at setting goals and persistently pursuing and achieving them.
• you have the ability to effectively communicate, present and influence at all levels of an organization.
• you speak French and Italian on a native level plus English business fluent.

What you'll love about us: 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working
• Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
• We work with modern Apple products; every employee receives an own MacBook
• Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

Our recruiting process:

• Send us your online application 
• First interview with Senior Talent Acquisition Specialist
• Second interview with Hiring Manager
• Final Interview: Get to know the team and the job
• Offer

Your contact person for this position:

Majda Zuli

Senior Talent Acquisition Specialistmajda.zuli(at)sherpany.com