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About us:
We’re on a mission to change the way companies buy software.
Our B2B SaaS financing platform has two solutions: (1) For businesses buying software, Gynger helps save money and preserve cash by seamlessly financing any SaaS/infrastructure expense. (2) For software vendors, Gynger helps accelerate sales and improve cash flow by enabling them to use flexible financing for closing more deals, faster.
Gynger is defining a new category within fintech and we're backed by some of the best VCs in the world. We're seeking to hire top-notch talent to conquer this category. Are you up for the challenge?
The Opportunity:
The goal of the Product Ops Manager is to bring expertise, capabilities, centralized services, and cross-functional programs that enable the various teams (i.e. Product, Engineering, Go-To-Market etc.) to excel. This opportunity sits under product and works closely with engineering, but also stretches far into a mix of professional services, sales engineering, sales enablement, and technical customer solutions. A successful Product Ops Manager can also ultimately run the product release cadence.
In this role you will work directly with Engineering, Product, and Go-To-Market on the company's top priorities. You will be responsible for building strong connections with user-facing teams, ensuring a tight product feedback loop into our product and design teams. As this role is highly cross-functional, you will be a critical lever for us to deliver on our mission by aligning how our product teams work with the rest of the company in the most efficient way.
This is an amazing opportunity to be the first such hire at Gynger.
< class="h3">In this position you will...
- Drive a Scalable Product Operation: Set standards and drive automation through the product team to enable growth at scale while giving Product Management time back to product manage, including setting/driving the operating cadence, reporting, KPIs, executive support, product development calendar etc.
- Provide Quantitate Insights: Provide data analysis support and best practices to enable data-driven product management. This includes responsibility for setting up, configuring, and reporting of product analytics tools such as Google Analytics and Amplitude. Additionally, support designing, maintaining and optimizing company's internal data sets as part of our core IP.
- Select, integrate & Operate Tools: Select and manage the tool stack that Product Management need to do the job, alongside the agreed best practices to enhance and standardize our systems across all end-users. This includes building workflows and dashboards in "no code" systems such as Retool and Alloy and support evaluating, acquiring, and integrating new 3rd party fintech and data providers.
- Enhance the Customer Experience: Use the qualitative insights from our customers and product usage along with selecting the best tools and practices to set Gynger's CX/UX strategy. Also, provide day-to-day back office and technical support to clients.
- Influence Pricing: Set the pricing direction by providing pricing best practices, analysis, support, and an overall governance process for pricing.
- 2+ years of experience in product operations, product management, or a technical operational role.
- An understanding of the importance of outstanding user experience and can create a product management system that leverages the best practices in user discovery and design.
- The ability to dig deep with clients and/or vendors and into the data, analyzing user feedback and using these insights to drive product improvements.
- An awesome project and program management knack with a track record of leading and proactively managing end-to-end execution of projects/programs.
- A can-do attitude and ability to juggle multiple priorities simultaneously while working in a team environment.
- Hands-on experience with technical and data analytics tools such as Python, SQL, and BI tools.
- A high EQ and ability to engage, digest, and communicate across a breadth of geographies, job functions, stakeholders, and personalities.