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Sr Business Analyst – SaaS
Location: Open to Global Talent
Full-timeAllows Remote
As the Senior Business Analyst – SaaS you will be responsible for delivering accurate and timely operational insights to support our strategy across Tempo’s growing global SaaS business. You will work with key stakeholders and conduct in-depth analyses of operational performance to identify leading indicators of performance and examine lagging indicators to identify the strengths and weaknesses.
The role involves
- Monitoring overall corporate SaaS metrics and KPIs and providing insights on key metrics, including trials, conversions, annualized recurring revenue (ARR), lifetime value, customer acquisition costs, retention, renewals, upgrades and downgrades, cross-selling, and customer sentiment and engagement.
- Converting insights into a story-telling format for all audiences including monthly reporting and quarterly board or director communications
- Preparing and distributing monthly, quarterly and annual corporate SaaS performance reports
- Developing analytic frameworks that link other key initiatives to outcomes
- Proactively identifying performance issues and notifying key stakeholders with recommendations
- Helping identify new and supportive metrics and KPIs
- Capturing, organizing and prioritizing end user requirements and translating them into intuitive information solutions
- Participating in the continuous improvement of decision-making processes within the data and analytics team
- Performing various tasks on a daily basis at the request of the VP, Enterprise Data and Analytics
The Ideal Candidate
- Has a Bachelor’s degree in business, finance, accounting, or a quantitative field like economics, statistics, mathematics or data science
- Has 5+ years of relevant experience in business analytics, business intelligence or FP&A in a SaaS software company producing and analyzing SaaS business metrics and KPIs
- Experience/knowledge of the Atlassian ecosystem is a differentiator
- Is proficient in Excel and has knowledge of SQL
- Has experience in producing analytics content and data visualizations using dashboarding/reporting tools such as Looker, Tableau, Power BI, etc.
- Has excellent presentation skills and can clearly communicate technical information to a non-technical audience
- Can work independently and prioritize assignments to complete work in a timely manner, with minimal direction
- Can hit the ground running, confidently able to draw immediate insights and make recommendations on further improving metrics and information delivery to the company
- A proven work ethic that drives the desired results, with an excellent business acumen and excellent project management skills
- Can collaborate effectively with internal end-users and cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards
What’s In It For You (Org-wide)
- Hybrid or Remote work!
- If you’re close to one of our 4 Hubs: Boston, Montreal, Reykjavik or Toronto; feel free to use the space and catch up with the local team(s)
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices
- Employee referral program
- And so much more!!
Note: As our hiring teams are global, please submit your resume in English only.
About Tempo
Today more than 29,000 customers worldwide use Tempo Software products to optimize how teams work with strategic roadmapping, project, and resource & cost managementso they can focus on their organization’s highest priorities. More than 15% of all Jira customers use Tempo, including more than one in three of the Fortune 500, and close to 500 million tracked events have flowed through our solutions.
Customers purchase through the Atlassian Marketplace, via one of hundreds of solution partners across the globe, or directly from us. We are proud of our product adoption and business momentum; operating far north of the Rule of 40 with 30%+ YoY ARR growth rates while continuing to invest heavily in innovation for continued market expansion. In 2022 we were named Atlassian Partner of the Year for Enterprise App Services, and we continue to be one of the highest ranked and most heavily used solutions out there.
Tempo Software is headquartered in Boston with offices in Reykjavk and Montreal and more than 300 team members in a variety of locations worldwide. The company started as an innovative product inside the Icelandic company, Origo, was spun out as a standalone company, and accelerated global expansion with help from our growth equity investor, Diversis Capital. Already one of the largest vendors in the Atlassian Marketplace, the Company has ambitions to bring solutions to other ecosystems.
At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.