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Title: Bilingual-Spanish Operations Lead, Collections (Remote Friendly)

Location: United Sates

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

We’re looking for an inspirational people manager with strong coaching experience to join our Collections team as a Bilingual-Spanish Operations Lead.

This is a unique opportunity to lead at a company that’s on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.

The impact you’ll make:

You’ll drive forward our mission of financial inclusion by coaching our front line associates to live out our values on a daily basis, as they connect with our customers who have fallen behind on payment, approach them with dignity and respect, and use their negotiation, communication, and problem solving skills to help them improve their financial health. Day by day, you will:

• Manage a team of collections professionals to deliver brand defining customer experience
• Ensure appropriate training for your team members
• Coach and encourage professional development of your team members
• Be available to assist your team members
• Foster a culture consistent with our business objectives and corporate values
• Handle administrative details in a timely & efficient manner
• Track, assess, and deliver feedback to team members related to key performance objectives, competencies, and development, with a mind toward positive communication
• Participate in the hiring process for new team members

You’ll thrive in this role if you have:

• 2+ years experience leading a collections, sales, or other outbound calling team, in a call center environment
• A track record of developing raw talent into skilled negotiators
• Excellent communication skills in both English & Spanish – written, verbal, listening
• Developing knowledge of management methods and techniques
• Developing knowledge of customer service software, databases, and tools – savvy with technology & software
• Advanced problem solving, troubleshooting and multitasking skills
• Ability to operate in a fast paced environment

#LI-Remote

At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.

We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.

• Work: An engaging culture with access to training programs and advancement opportunities
• Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
• Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.

*Benefits may vary by location

More about Mission Lane:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to almost 2 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by clear we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.

We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it – life happens. That’s why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

Mission Lane is an Equal Opportunity Employer committed to ersity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.