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Advancing healthcare through data science is our mission. Delivering high impact, intuitive technology and analytics is our passion.
We are driven by outcomes. Our tailored healthcare intelligence solutions are central to identifying actionable insights that advance care and improve patient outcomes, drive physician engagement and productivity, and enable success with value-based payment models and CMS quality reporting. We deliver clinically rich solutions that lead to results that have a real impact on real people. < class="h3">Job DescriptionThe ArborMetrix Customer Success Manager works with our clients to ensure a successful, long-term business relationship, centered around ArborMetrix’s healthcare performance-measurement and analytic web applications. These applications help our clients optimize the quality and cost-efficiency of hospital and specialty care.
This role is responsible for managing successful client relationships that result in client renewals and growth. The Customer Success Manager will work closely with the project management and product teams to ensure client needs are documented and prioritized, and that delivery to the client meets agreed-upon deadlines and exceeds expectations.
- Manage customer relationships including overall satisfaction, direction, and expectations through strategic account planning, quarterly business reviews, and proactive relationship management
- Serve as a customer advocate and champion ArborMetrix within customer organizations regarding strategic direction, priorities, and methods
- Work with clients to increase product usage and participation
- Coordinate and deliver customer user training and documentation
- Communicate client product requests with the operations and product teams
- Facilitate and coordinate contract renewals
- Identify upsell opportunities and work with sales to bring to successful closure
- Relationship management
Mandatory Requirements:
- Candidate within a CST/EST time zone
- Bachelor’s degree within Healthcare, Business, IT, Statistics, or Operations Engineering
- Minimum 3-5 years of experience in a Customer Success role
- Must have Healthcare technology experience including ticketing lifecycles
- Excellent written and verbal communication skills
- Ability to work in a team environment and be flexible in taking on multiple projects
- Outstanding organizational and time management skills
- Understanding and past integration of Salesforce.com
All your information will be kept confidential according to EEO guidelines.
This is a FTE role, no sponosrhip at this time.
