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Program Manager

• 1600 Utica Ave S, St Louis Park, MN 55416, USA
• Employees can work remotely
• Contract

Company Description

Leapgen is changing the way our clients work, the way they engage and manage their workforces. Our areas of focus include digital workforce transformation, recruiting & onboarding, human capital & talent management, HR service delivery, employee engagement and workforce intelligence. LEAP comprises our core values. We:

• LOVE what we do, which
• ENERGIZES us and our clients to do
• AUDACIOUS things, and
• PROVE successful – early and often!

We’re smart, but don’t take ourselves too seriously. We are passionate about improving the worker experience and helping HR be a more strategic partner to the business. Being disruptive and agile, we encourage and expect our people to do different things. We challenge ourselves to stretch, adapt, learn and improve…constantly. Leapgen strives to make a positive, lasting impact on our clients and one another. If this sounds like your type of environment, read on!

Job Description

We’re looking for a dynamic Program Manager who can drive digital transformation initiatives for our largest and most complex customers. This role is for someone who is very organized, responsive, flexible as priorities shift and can lead with passion and excitement.

Responsibilities:

• Relationship management
  • Work closely with client to understand their culture, operating strengths and opportunities
  • Coordinate and ensure seamless hand-offs between Leapgen and customer and other stakeholders with whom they work (e.g., SIs, creative agencies, copywriters, etc.)
  • Help extend customer relationships by helping to identify and and execute new business opportunities in collaboration with other members of the Leapgen team
• Governance & communications
  • Manage stakeholder communications, including development of communications meant to influence and drive change amongst Program Leadership and other team members
  • Summarize and visualize program governance and operating models
  • Lead and/or attend Program Management standup meetings
  • Lead and/or attend Program status and/or Steering Committee meetings
  • Provide weekly program status report updates
  • Identify project and program opportunities, key decisions, risks and/or issues and escalate to the lead program manager as appropriate

Project & work management

• Develop program and project plans in collaboration with customer, fellow Leapers and other stakeholders (e.g., project manager from an SI)
• Act as the manager for all Leapgen work streams at client (work may involve managing and supporting work at multiple customers simultaneously) – e.g., visioning, experience design, change enablement and functional design
• Oversee management of program documentation (internally and externally), which may be shared across multiple platforms

Resource & schedule management

• Manage multiple program deliverables against evolving program schedule and defined billing milestones
  Help Leapgen and customers plan and staff resources needed to execute program successfully
• Work with Leapgen and customer support staff to coordinate and schedule meetings
• Manage internal Leapgen resource planning, timecard approvals, schedules & forecasts, budget and milestone-related billing

Qualifications

• 5-10 years of experience as a project manager with excellent team, budget and time management skills
• Experience on cross-functional business transformation projects; Understanding of/experience in Digital Workforce Transformation through Service Delivery and supporting technology (e.g., case management, knowledge base, portal, business management) preferred
• PMP Certified Preferred
• Experience managing Agile initiatives; prior experience as a scrum master is a plus
• Experience with ServiceNow implementation/deployment preferred
• Strong interpersonal skills, customer-centric attitude
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery
• Strong communication skills (both written and verbal), including ability to deliver strong client presentations
• Attention to detail
• Proven team player and consensus builder
• Proven ability to lead and coach others
• Ability to work with remote teams, think creatively, manage time and take initiative to drive projects

Additional Information

Type

• Contract or possible Permanent Full-time Employment

Location and Travel

• Remote (continental US)
• Travel up to 30% (once Covid lifts)

Preferred Education

• Bachelor’s Degree
• Master’s Degree a plus

How to get started: If you’re excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.