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People Operations Coordinator
Location: REMOTE – US
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with inidualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $150M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with inidualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility.
How you will make an impact:
- Serve as the first point of contact for employee questions received through the People Ops inbox and service portal
- Seek out creative solutions to provide guidance, troubleshoot and resolve issues, escalating when necessary
- Ensure timely administrative execution of new hire onboarding and terminations including document collection and storage, background investigations, I-9 completion, E-verify, and HR systems updates
- Ensure timely and accurate delivery of recurring and ad hoc HR reports
- Develop and maintain strong partnerships with key stakeholders including Legal, Finance, Total Rewards, Compliance, and IT
- Connect the dots across a range of activities, acting as the “glue” for the team to bring visibility to recurring issues and opportunities Input, audit and manage important employee data in ADP, our HCM system
- Lead a variety of HR projects and process improvements to increase efficiencies in support of daily business operations, directing employees to the resources and information they need
We are looking for people who have:
- 2+ years of People Operations/HR experience, requiring strong follow through, attention to detail, and time management skills
- Confident, clear, and timely written and verbal communication skills
- Resilience to change, comfort with ambiguity and competing priorities
- Demonstrated experience influencing and collaborating cross-functionally
- An inquisitive mindset and comfort with HR compliance
- Positive attitude with bias towards action (or ‘get it done’ spirit)
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $31.97 hourly – $49.28 hourly. Within this range, inidual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.