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About the Help Desk Specialist Position
We Are actively looking for an oriented Help desk Specialist to provide technical support to users in an efficient and accurate manner. You're going to be on the company's front lines, and you will solve basic technical problems and provide support for all assigned areas.
It'll be your job to make sure that customer issues get resolved, that we maintain the high standards set forth by the company, and that the customer is satisfied.
Help Desk Specialist Responsibilities
Provide first-level contact and communicate resolutions to customer issues
Properly escalate unresolved questions to the next level of support
Track, route and redirect problems to correct resources
Update customer data and generate activity reports
Walk customers through the problem-solving process
Follow up with clients, provide feedback, and see problems through to resolution
Use excellent customer service skills to exceed customers’ expectations
Ensure proper recording, documentation, and closure of issues
Recommended procedure modifications or improvements as needed
Preserve and grow your knowledge of help desk systems, products, and services
Help Desk Specialist Requirements
Proven working experience in providing help desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent