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worldwideRemotiveover 1 year agoTitle: Customer Service Manager - German Speaking
Location: Remote
Salary: Dependent on experience
Languages Spoken: German
The Role
We are looking for a Customer Service Manager to support our German-speaking communities (Germany, Austria, Switzerland).
Responsibilities- Deliver excellent customer support in an efficient manner
- Answer customer requests and questions (via email, chat, Instagram/FB direct messages)
- Provide accurate, valid, and complete information on products and services
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Communicate and coordinate with internal departments
- Update and maintenance existing email workflows as well as creating new ones
- Obtain and evaluate all relevant information to handle product and service inquiries
Skills
- You are service oriented and can relate to different types of customers and love to help customers
- Ability to multitask, prioritize and manage time effectively
- Excellent verbal and written communication skills
- Problem analysis and problem-solving
- Accuracy and attention to detail
- Knowledge of MS Office
- Knowledge of Shopify or similar software a plus
- Excellent German and English language skills
About Us
Naturecan, founded in May 2019 by Andy Duckworth, the former CEO of Myprotein, and Paul Finnegan, is a global wellness brand focused on offering a premium, safe and effective hemp derived CBD, as well as other health-related products such as minerals to help people live a healthier, happier and more pain-free lives.
We are a tech start-up with a clear vision to succeed and emerge as a leader on Global markets.
Our Culture
At Naturecan, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working, we respect our employees ideas, creativity and most importantly we value their time.
Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.
Benefits
- Competitive holidays + an extra day for your birthday
- Access to office space in Stockport & LDN
- Free office parking
- Study support related to role
- Perkbox
- Employee discounts across our Brands
