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Bloom is a YC-backed startup that teaches Americans 13+ how to invest and build wealth. Our mission is to improve the financial outcomes of the next generation by giving them the knowledge and tools they need to achieve long-term financial success. Bloom helps users learn how to invest through interactive financial lessons, an innovative rewards program, as well as an investing experience designed for building long-term wealth. For teenage users (13-17), we offer UTMA/UGMA custodial accounts with industry-leading parental controls.

Since launching in April 2022, we've acquired over 500k users and are generating $1.XM+ in annual recurring revenue, growing 40% month over month.

What would you be doing?

Customer support, marketing, and operations.

* Creating, testing, and researching marketing creatives for deploying $X00,000+ / month in marketing spend

* Managing social media accounts and brand materials (websites, help center, etc.)* Assisting customers with questions, issues and other queries, and help guide them to success on Bloom* Writing and editing education content that 500,000 users interact with* Look for operations and customer experience improvements to help us improve our operational efficiency as the business continues to scale* Become a product expert in the Bloom app, parent web app, and admin tools, and assist with product decisions, particularly around operations-intensive flows like brokerage account opening, deposit failures, cancellations, and more* Communicating between our team, our partners, and our customers

What are we looking for?

* A genuine passion for making customers feel happy and serving their needs

* Strong alignment with our mission and problem statement, or ideally already a Bloom user* Digital native: strong sense of Tik Tok trends and technology products, product intuition* Have a tenacious work ethic and relentless attention to detail* Scrappy, competitive nature* Ability to learn and adapt to environment quickly* Strong English reading & writing ability* Not afraid to get your hands dirty with manual support / operations work* Natural troubleshooting skills and strong technical aptitude* Experience in technical support or customer support* Proficiency with Chatwoot, Stripe, CapCut is a plus

Why work with us?

* We have a fervent, and rapidly growing, user base that loves our product.

* You’ll learn a lot of stuff since we move fast, have an incredible team backed by the best investors,, ship a lot of stuff, and have new problems every day to deal with as we scale.* We're a small team, so you’ll report directly to the CEO & Head of Operations.* We are solving a critical problem in helping the next generation of Americans start building wealth.

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