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Program Manager – Care Navigation Operations

at Spring Health

Remote

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether thats meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Program Manager will be responsible for designing, planning, executing, and routinely improving on projects related to the evolution and expansion of our Care Navigation team. This is an inidual contributor role, who will serve as subject matter expert, and identify opportunities, using data analytics, team feedback, and business goals, to transform workflows and roles, and establish a high performing, custom tailored, clinical support team.

What youll be doing:

• Partner with business intelligence, data science, product, sales, and other operations team members to investigate, identify, and propose initiatives to accelerate performance, and drive sustainable change
• Partner with Care Navigation leadership and managers to collect, and synthesize challenges and opportunities for the team
• Create and drive business proposals which coherently outline opportunities, goals and targets, dependencies, implementation plan, and value proposition for Care Navigation
• Develop tracking mechanisms for KPIs and collaborate with Business Intelligence to develop dashboard to surface metrics
• Collaborate with cross-functional teams to establish and maintain effective operational processes, guidelines, and standard operating procedures for managing critical incidents.
• Provide strategic insights and recommendations to the Director of Care Navigation Operations
• Develop capacity/budget models and drive the approval, recruitment, and onboarding processes of new and/or revised positions
• Support Product in the design and implementation of any new technology features needed

What we expect from you:

• Deep experience in operations, healthcare and strategy with a proven ability to think holistically while being analytical and detail-oriented
• Masters degree in healthcare administration, public health, business or other related field preferred
• 3-5 years of cross-functional experience in a high-growth startup and/or healthcare program management
• Top performer, and collaborative, cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
• Exceptional at communication: written, verbal and listening skills

The target salary range for this position is $97,700 – $114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Inidual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Dont meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a erse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an inidual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When youre a Team Member at Spring Health and hit your four-year Springaversary, youll be awarded a four week, fully paid, sabbatical leave.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to e into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.