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Title: Accounts Receivable Specialist
Location: Remote United States
Job Description:
Who is Flock?
Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
The Role
Flock Safety is looking for an Accounts Receivable Specialist to join our team. This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.
This role is responsible for the day-to-day billing, collections and customer support in relation to accounts receivable activity. You will be a key member of the team that drives and owns cash collections in the company.
Duties & Responsibilities
- Ensure invoices to customers are accurate, timely and delivered to the correct contacts.
- You will be the primary owner of collections. As part of this responsibility you will coordinate and collaborate with other teams and internal stakeholders.
- Maintain accurate and up-to-date collections notes to enable the Company to effectively forecast collections.
- Reconcile customer account balances and resolve billing issues with customers.
- Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.
- Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).
- Monitor customer accounts for timely payment and follow up on past due balances.
- Build rapport and relationships with customers.
- Meet team objectives, key results, goals and metrics.
- Assist in improving existing functions and help optimize workflow and resources, as needed.
About You
- A minimum of 5 years experience in billing and collection activity at a fast paced, high growth company.
- You will be someone that places customer service (external and internal) as a top priority.
- You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.
- High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.
- Able to work independently, effectively managing and using time through organization and structure.
- Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
- Excellent communication skills.
Why Join Us?
Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.
Salary & Equity: In this role, youll receive a starting salary of $60,000 -80,000 as well as stock options
Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.
Mental Health: All employees receive an annual subscription to Headspace
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address inidual grants, model tax scenarios, and answer general questions.
WFH Stipend: $150 per month to cover the costs of working from home.
L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
Coworking Space: If youre not local to our ATL HQ, well provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).
Pet Insurance: Weve partnered with Pumpkin to provide insurance for our employees fur babies.
Flock is an equal opportunity employer. We celebrate erse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from erse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.