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TridentCare Remote.coover 1 year ago
Apply Nowover 1 year ago
Title: Radiology Dispatcher – Customer Service
Job Details
Description
- Productivity: Must be able to assign/page between 180 200 cases per 8 hour shift
- Display the ability to navigate the GPS tracking system in conjunction with our operating system.
- Assign Technologists to the proper general area and facilities as noted on the schedule.
- Page appropriate Technologist for STAT, ASAP and PRIORITY homes efficiently.
- Communicate and report problems to the Internal Operations Center supervisor and respective Area Manager.
- Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
- Answer phones in a timely manner.
- When required, will assist the customer service representative with the overflow of client calls.
- Assign STAT cases within a reasonable time frame (1 15 minutes).
- Assign regular calls within a reasonable time frame (1 30 minutes)
- A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.
Primary customers of this position and type of contact:
- External: Area Managers. Field Sales Personnel
- Internal: Technologists, customer service representatives
Qualifications Required:
- Ability to work independently and with a team.
- High Speed Internet is required for this position.
- Strong customer service skills.
- Solid communication skills (verbal, written, and listening).
- Solid problem solving and decision making ability.
- Good organizational and analytical skills
- Ability to execute and prioritize multiple tasks.
- Professional demeanor and appearance.
- Must be flexible and adaptable to change.
- Ability to build relationships (respect, trust, consensus)
- Knowledge of customer service strategies.
- Ability to work independently in a high volume environment.
- Basic computer knowledge and Medical Terminology a plus but not required.
- A minimum of a High school Diploma or equivalent required
Qualifications
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help