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About us
ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintechs and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.
But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.
About the Role
As a Client Support Analyst, you will support and deliver operational tasks and facilitate the day to day running of ClearBank®’s payment and customer related activities to ensure our customers receive exceptional service. In this Operations based role, you will interact with cross-functional teams across the business to deliver and perform daily tasks with the opportunity to be involved in multiple projects. The Client Support Team work 3 shifts between 7am and 7pm, Monday to Friday on rotation and this role may also include out of hours support and on call rota.
About You
You will fit right in at ClearBank if you are:
- Passionate about helping our customers unlock their potential
- Committed to delivering excellent interactions and outcomes both internally and externally
- Driven to continuously improve things
- Curious and keen to learn and apply new skills
- Able to creatively solve problems
- Keen to embrace new technology and have an agile mindset
- Enthusiastic about analysing data and using it to drive improvements and deliver better customer outcomes
- Able to work collaboratively with customers and colleagues to solve problems
Ideally, you will be currently working in a customer service-related role with some focus on payment investigation and reconciliations, but we are happy to train and support where necessary.
Requirements
The knowledge, skills and experience you need:
- Strong attention to detail and accuracy
- Strong analytical, organisational, and interpersonal skills
- Ability to prioritise and work on multiple items concurrently
- Delivery focused and highly self-motivated with a can-do attitude
- Ideally, experience with the various UK & International payment schemes – CHAPS, BACS, FPS, SEPA & TARGET2
Strong work ethic and team player mentality
Along with the above experience, we expect the prospective candidate to be willing and able to perform the following:
- Enable a culture of continuous improvement of our processes and workflows by being proactive and innovative
- Support Team Leaders and Senior Analysts where necessary, working closely with them to achieve and deliver results
- Build and maintain relationships with customers, payment schemes and colleagues ensuring the service provided is of a high standard
- Pro-actively seek out opportunities to learn and develop and able to work independently
- Produce any reports and management information where necessary
Overall, this is a responsible, multi-faceted role with the potential to gain unique and unrivalled experience and focused career progression.
The legal bit: By submitting your CV you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Privacy Notice on the ClearBank® website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes
Benefits
What we offer:
- Competitive salary
- ‘Fresh Air Fridays’ - the flexible option to finish early on a Friday where possible
- 27 days annual leave + bank holidays
- 2 days off per year to do something ‘bigger than ClearBank’ (Charity days)
- Competitive employee benefits and perks
- Remote-first working with access to London and Bristol offices
- A supportive, challenging and agile environment
- You’ll also get to work in one of the most exciting Banks in the market right now!
