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Online Learning and LMS Manager
Location Various
Report to: Director of Knowledge and Learning
Location: Remote*
LoE: Full time
Type of Contract: Fixed term, 12 Months (with a possibility of extension)
The Department
The Impact Department at Internews sits within the Technical Leadership Unit and comprises three interdependent teams – Knowledge & Learning, Research, and Monitoring & Evaluation. Together they support Internews to achieve its goal of being the most effective and impactful organisation in the media support sector.
They do this by developing robust theories of change at program, portfolio and global level; gathering, analysing and reporting performance data; producing research and insight about the fast-moving information ecosystems in which we work; elevating the needs of the partners we support to aid program design, support thought leadership and influence policy; running evaluations which measure the effectiveness and impact of our work; and creating processes, products and platforms to support internal learning and drive engagement amongst staff, partners and external stakeholders.
These include the delivery of high quality online courses designed to support journalists, information providers, media outlets and civil society organisations to develop the skills they need to flourish in places where freedom of expression is most at risk. In addition, we develop courses to support internal learning.
The Role
The Online Learning and LMS Strategist will bring both technical LMS expertise and a strong background in instructional design. They will be the internal expert on the Internews LMS, “The Studio”, developing a strategy for how to embed it into the organisation with the goal that all e-learning be delivered through Studio. This will also involve maintaining a deep understanding of its features and roadmap, and providing day-to-day administrative support to its use, answering user queries and configuring course features. They will also support end-users across the organisation in developing their e-learning courses, providing expert advice in learning theories and practices, and developing courses and support materials as required. Developing templates, workflows, and best practice guidelines, they will ensure all online learning materials created meet internal standards.
They will:
- Act as product owner for “The Studio”, the Internews LMS, becoming the focal point for all LMS activities.
- Develop workplan with supervisor to expand and embed The Studio across the organisation.
- Drive the development and use of the LMS platform in consultation with multiple stakeholders.
- Provide day-to-day management of the LMS, maintaining a deep understanding of how it works, how to support others in its use, and how to solve end-user challenges.
- Support user set up and configuration, maintaining documentation and workflows.
- Proactively engage with the LMS provider to request features, pass on issues, and explore opportunities to improve platform use.
- Working with IT, respond to helpdesk queries promptly and accurately.
- Consult with Internews teams on basic approaches for creating engaging online courses, meetings, conferences, or other content, drawing on best practices from the remote learning, adult learning, and instructional design fields.
- Establish a base of learning content, including at least six new courses per year, for use by both internal Internews staff and external stakeholders. Ensure e-learning courses created by program and support teams are available on the LMS, and work with teams to build content within the LMS, or to migrate content over.
- Based on Internews staff needs, develop pilot courses for internal learning on methodologies, best practices in our programming, or internal processes.
- Track usage of LMS and ensure the platform meets user needs.
Essential Knowledge, Skills and Experience
- Education to degree level or demonstrable equivalent experience.
- Excellent written and verbal English (additional languages desirable).
- Proven experience implementing, managing and administering a learning management system/virtual learning environment, and embedding it successfully into an organisation.
- Strong stakeholder management experience, both within an organisation and with external suppliers and partners.
- Extensive experience working with subject matter experts to design, build and maintain digital learning products.
- Experience with rapid authoring tools such as Articulate Rise.
- Strong technical and problem-solving skills.
- Demonstrable experience of building strategies and workplans and embedding them into complex organisations.
- Deep understanding of instructional design principles, and the ability to apply them to different modalities (webinars, face to face training, online learning, etc).
- Experience developing and supporting erse staff in designing, developing and running their own training.
- Experience designing and hosting webinar training sessions.
- Excellent project and time management skills.
Recruitment Timeframe
- Closing date for for applications is Monday 31 October 2022
*This is a remote-based position. Preference will be given to candidates based in the United States or the United Kingdom, however, all remote candidates will be considered. You must have work authorization in your current location that does not require sponsorship from Internews. Additionally, there are locations in which Internews is not able to support fully remote work.This is a remote-based position. Preference will be given to candidates based in the United States or the United Kingdom, however, all remote candidates will be considered. You must have work authorization in your current location that does not require sponsorship from Internews. Additionally, there are locations in which Internews is not able to support fully remote work.