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Internal Operations Specialist

• Remote
• Full Time
• Entry Level

POSITION SUMMARY:

The Internal Operations Specialist plays a pivotal role in ensuring that all staff have the tools, technology, and operational support to succeed.

Reporting to the Sr. Director of Internal Operations, the Operations Specialist will be responsible for maintaining and enhancing the operational and technological systems that support our staff. This inidual will work proactively and independently while collaborating closely with staff across uAspire departments and locations. This position requires strong organizational skill, proactive learning, problem solving, and the ability to balance competing priorities in a fast-paced, collaborative environment. This is an exciting opportunity for a mission-driven inidual to work in an entrepreneurial non-profit and to deepen their experience in non-profit operations.

KEY RESPONSIBILITIES:

Operations Coordination:

• Communicate with building management on facilities issues and needs for all uAspire offices
• Manage inventory and office supply ordering for all uAspire offices/meeting spaces
• Manage all technology of staff onboarding and offboarding to ensure that new hires and departing staff have a smooth transition
• Provide accommodation and budget support for live staff events including Institute and departmental retreats, and organizational events, as needed
• Complete first round of contract review, completing corrections with vendors when necessary, and notating important highlights for second round review/approval
• Support Senior Director of Operations with long-term facilities and space planning projects, including leasing and office improvement projects as needed
• Review and vet new vendors, as needed, to ensure facilities needs are met with quality at competitive costs
• Ensure uAspire’s compliance with all federal, state and city regulations, including managing relevant filings and registrations through management of Operations email inbox

Information Technology

• Maintain and manage uAspire’s office and staff technology systems including internet, phones, webcams, printers, computers, laptops, Google Voice, cell phones, and wireless devices
• Maximize organizational efficiency and impact through technology – promote staff adoption, and identify opportunities for improvements and innovations
• Support remote staff throughout multiple time zones ensuring that technology issues are appropriately addressed and resolved in a timely manner
• Review and vet new vendors, as needed, to maintain high quality service at competitive costs that align equitably with our organization

QUALIFICATIONS & EXPERIENCE:

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

Experience & Education:

• Experience working in a fast-paced/entrepreneurial office environment
• Some college-going experience is required; degree attainment is optional
• Experience working with and supporting others on technology maintenance and troubleshooting (software and/or hardware)
• Demonstrated ability to proactively identify and execute opportunities for process streamlining and systems automation
• Proficient background in Salesforce desired, but not necessary

Skills & Competencies:

• Committed to Equity has a passion for working and participating in an organization dedicated to ensuring a erse, equitable, and inclusive work environment
• Attention to Detail work is consistently free of errors or omissions and mistakes are identified and resolved
• Follow-Through and Communication consistently delivers on commitments made, takes responsibility for success or failure in their areas of work, is responsive to feedback, and uses clear written and in-person communication to keep others informed of progress and challenges
• Collaboration maintains a positive and approachable attitude, builds and maintains positive working relationships with internal and external partners, has a customer service mindset, and finds satisfaction in supporting others to do their best work
• Organization and Adaptability ability to keep track of and balance many competing priorities to adjust priorities quickly as new needs arise
• Resourceful Problem-Solver seeks out the information required to answer questions and solve problems, pushes forward, and finds creative solutions
• Comfort with Technologies ability to utilize and adapt new and existing technology to meet organizational needs, including a high proficiency in Microsoft Office, and Google Suite

COMPENSATION: The salary range for this position is $63,000 – $66,775. Salary commensurate with experience and education.

STATUS: Exempt, full time

LOCATION: Remote. Occasional travel to local offices may be required. Preference will be given to candidates based in states with uAspire offices (MA, NY, CA).

REPORTS TO: Jazmine Matthews, Sr. Director of Internal Operations

ABOUT UASPIRE

Organization Vision: uAspire envisions a society where structural obstacles are removed from postsecondary pathways for systematically oppressed students so they can experience an improved quality of life for themselves and future generation

Organization Summary: Our mission is to improve the economic mobility of underrepresented communities by creating financial solutions to erse educational pathways.

• Student Advising: We guide students, families, and communities to navigate complex financial aid systems in pursuit of equitable access to affordable postsecondary pathways through in-person and virtual advising.
• Scholarship & Emergency Aid: We commit to placing money into the hands of students allowing them to use these funds to cover tuition bills and other unexpected expenses.
• Training & Technical Assistance: We equip partners with the knowledge and confidence to navigate the financial aid process with their students by curating engaging trainings and student-centered resources.
• Policy: We advocate for institutional, state, and federal policy change to transform financial aid and higher education systems, based on our students’ lived experiences.
• Consulting: We collaborate with partners to assess their needs and offer uniquely designed solutions in the areas of content development, program improvement and systems change, by leveraging our financial aid expertise, student-advising experience, and student-centered research.