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Event Operations Manager

Adventure Travel Trade Association

Remote

Job Category:

Information Technology

Salary:

$30.00 – $33.00 Commensurate with Experience

Position Type:

Full Time

Experience:

2 – 5 years

As the Event Operations Manager, you will be responsible for overseeing the successful execution of the operational elements of our portfolio of events, which include Adventure Travel World Summit, AdventureELEVATE, AdventureNEXT, and AdventureWeek. Working closely with the Director of Operations, you will ensure that all major operational needs for Event Directors, Event Project Managers, and their respective teams are met to the highest standards.

Your role will involve facilitating the event operations team in coordinating complex timelines and deliverables across the organization, managing capacity, and ensuring that each event receives the operational support required for a seamless execution.

To be successful in this role, you must possess strong organizational skills, attention to detail, and exceptional project management capabilities. You should be a proactive problem-solver, able to anticipate potential issues and develop effective solutions. You should also have excellent communication skills, as you will be required to liaise with internal stakeholders across all levels of the organization.

Ultimately, your role as Event Operations Manager will be instrumental in ensuring that our events are executed at a superior level, leaving a lasting impression on all attendees and stakeholders involved.

What You’ll Do:

• Assist the Director of Operations with the design, build and management of overall operational processes related to event execution.
  • Understand the needs and assist with the creation/development of workflows & operational processes
  • Creation/development of automation to optimize event operational workflows and create efficient, replicable processes.
• Manage the Event Operations Team Production Calendar & Weekly Meetings
  • This team is made of members of the Operations Team, Marketing Team, Event Team, and includes Event Directors & Project Managers of all active event projects.
  • You will be responsible for managing and communicating deadlines and deliverables across all active events to ensure workloads and capacity management allows for successful completion of tasks and event milestones.
• Coordinate with event departments for successful coordination of operational elements:
  • Registration / Logistics: Understand the general event registration processes and assist our Event Registration Manager and team with ensuring an efficient and optimized workflow.
  • Buyers: Understand this important event audience and work with the Buyer Manager to ensure our application, approval and registration workflows for the buyers at our events are executed in an efficient, consistent and replicable way.
  • Media: Understand this important event audience and work with the Event Media Manager to ensure our application, approval and registration workflows for official media at our events are executed in an efficient, consistent and replicable way.
  • Adventures: Experiencing adventure in destination is a critical element of our events. Working with the Adventures Manager to develop and maintain an efficient system for managing our Adventure Workflows including: Adventure Itinerary submission processes, sign-up/booking processes, coordinating communications and creating templatized, replicable workflows.
  • Event Technology:
    • Be the main point of contact for our Event App Software project manager (we currently use a platform called Grip)
    • Understand the integration of data between our Event App software and our internal CRM
    • Coordinate the execution of a digital networking experience for each event with the operational event teams
    • Coordinate the launch and timelines for all event technology needs
    • Facilitate training and support the team in use and management of our event technology platform.

Desired Skills/Working Conditions:

• Strong leadership and interpersonal skills.
• Excellent organizational and project management skills.
• Ability to work under pressure and prioritize tasks effectively.
• Exceptional problem-solving and decision-making abilities.
• Comfortable working in a collaborative, solution oriented environment, open to feedback and continuous improvement.
• Comfort in working asynchronously utilizing digital tools to create visibility and clarity around objectives
• Comfort in a variable workload and the ability to manage workload well. Events often require more time in certain stages of planning/execution. Be comfortable with the peaks and valleys of event execution.

Required Skills:

• A minimum of 3 years of experience in operations management and/or event management (operations experience is preferred).
• Excellent written and verbal communication skills in English (required). Fluency in Spanish, Portuguese, and/or other languages is a plus.
• Experience with low/no code tools such as Zapier and/or formal coding training/experience. Must be able to independently design and build process workflows connecting multiple technology platforms together to create a seamless operational experience.
• Experience with digital tools such as Google Workspace, Slack, Project Management tools & software (Asana, Notion, etc.), Salesforce/CRM tools.

Reports to: Director of Operations

Hours and Compensation: This is a full time (40 hours per week) position. Compensation range for a US based employee is $ 30 – 33 USD per hour. Actual compensation will be decided based on the candidate’s experience, skills and cost of living adjustment based on the candidate’s place of residence.