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Forefront Telecare Inc. (now part of Access Telecare) is a rapidly growing Behavioral Health Telecare company that provides critical care services to patients in Hospital Psych Units, Hospital Emergency Departments, Nursing Facilities, and their homes.
The Clinical Care Coordinator will work in collaboration with the patient support coordinator staff and providers to support effective behavioral health care delivery. In addition, the Clinical Care Coordinator is responsible for assisting with communication with primary care physicians to ensure appropriate exchange of information between Forefront providers and primary care providers and other healthcare professionals. Finally, the Clinical Care Coordinator will communicate with patients, families, and caregivers to ensure connection to resources aimed at supporting recovery and boosting social support.
Essential Duites and Responsibilities:
• Develop a cohesive and strong team-oriented relationship with physicians, nurses, and other healthcare professionals and report on patient health outcomes and work in partnership to facilitate the best in patient care.
• Facilitate interaction and communication with healthcare staff and Forefront providers.
• Guide, intervene and advocate on behalf of patients, their caregivers and/or families regarding navigating and comprehending the healthcare system; coordinate resources in the community to ease transition.
• Interact with patients to ensure they are informed about their treatment plan and answering any questions they may have.
• Facilitate aspects of the treatment plan, such as care coordination and discussions with the patient and the family.
• Patient interaction examples: o Medication side effects or needs
o Serve as a point of contact, advocate, informational resource for patient, family, care team community resource, coordinate with referral sources/partners on behavioral health needs
o In collaboration with provider, offer in between session support, or other support activities with patients related to safety planning, adherence, navigation
• Review incoming prescription refill requests, determine if prescription refill request meets parameters as outline (identified location) and address refill accordingly (i.e., refill the medication or task provider to refill).
• Assures that medication reconciliation is complete including PDMP checks with documentation and communication to provider related to risks via Provider Prep Summary.
• Provide emergency management support as outlined in the Emergency Management Policy, including contacting emergency contacts and services on behalf of patients at risk.
• Document/data management (medical record requests, referrals, employer paperwork, etc.).
• Record/document all correspondence in EMR.
• Additional tasks within scope of practice as assigned.
What you need to have:
• Clinical credentials, to include CMA, LPN, RN, BSN, or other qualified background as approved
• Current and unencumbered license to practice in respective discipline specific to that state the employee is assigned to work and where clinical duties occur
• 3-5+ years’ experience in patient care coordination/triage
• 3-5+ years’ psychiatric nursing clinical experience
• Clinical competency in assisting with psychiatric medication management
• Ability to communicate effectively with others, orally and in writing
• Ability to work effectively with a broad range of iniduals, including other clinicians, employees, and patients
• Demonstrate personal traits of a high level of integrity, team orientation, professionalism, and trustworthiness
• Places a high value on ethical standards and treating others with dignity and respect
• Ability to work under pressure and handle issues which develop unexpectedly
• Solid organizational skills and a high level of attention to detail
Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.
