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Customer Support Analyst
at Crunchtime
Remote US
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 100,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
What you’ll do as a Customer Support Analyst
- Help customers solve problems in the CrunchTime platform.
- Use internal tools to troubleshoot trouble tickets
- Collaborate with a global team to deliver the ultimate customer experience
- Support Sales/Success teams with account management and technical support
- Be a voice of the customer, helping our product and engineering teams better understand our customers’ needs
What we’re looking for
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Excel fluency
- Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
- Punctual & Multi-tasker
- Experience working with a distributed/remote team is mandatory
Nice to haves
- Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
- Experience with Jira and Zendesk
- SQL knowledge
- Able to troubleshoot networking and communication protocols
- Experience supporting restaurant, convenience store, or grocery industry verticals
What you’ll get
- Great mission-driven team members from erse backgrounds with a strong company culture
- Competitive pay
- Unlimited PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds