One stop solution to your remote job hunt!

About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

A little bit more about our team:

• We value being forward, human, trusted, and responsible. As a team, we make a tangible and lasting impact on the real world.

• Our product (Reader Pro) is an award-winning access control solution. We are a design focused company and recently won the coveted GOOD DESIGN award.

• Our customers and users come first - We are rated 4.9 in the App Store and 4.8 on Capterra.

• Our team is unique (and a bit quirky) and erse. We hail from 25 nationalities (& counting!) and look forward to our annual global meetup to bring the whole team together.

We are building a supportive and flexible working environment by offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.

About the Role:

We are looking to strengthen our support team with a Product Support Specialist working remotely from Europe who pays attention to detail, is process focused and knows how to convert something previously unknown into a common practice.

Your main tasks will be to handle support cases, convert new support insights into standardized knowledge and provide insights into how to improve the products in a structured format.

We are open to either a mid (Specialist) or senior (Senior Specialist) candidate and the level/title offered will be evaluated based on your experience and background.

Note: For a senior position we are looking for iniduals with practical experience in physical access control and low voltage wiring including work with IoT devices, smart home/business, or locksmithing.

Responsibilities:

Support Kisi partners, administrators, and end-users as they integrate with, install, and operate our products

• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations

• Advise internal and external customers on physical access control best practices, providing pre/post-sales consultation and support.

• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site

• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.

• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions

• Pursue knowledge of physical access control and site security best practices

• Complete all responsibilities securely while having privileged access to various systems

Requirements:

• Demonstrable technical expertise, and ability to master new concepts quickly

• Practical experience in physical access control and low voltage wiring

• Proven experience in technical support and client facing contact

• Intellectual curiosity and strong analytical skills

• High level of quality standard and attention to detail

• Great interpersonal and communication skills

• Willingness to learn by doing, and not afraid to ask questions